Customer Service Manager (Trainee)

About the role

As a leader in the retail grocery industry, we are committed to feeding all the important moments in our customers' lives. We are seeking a highly motivated and results-oriented Customer Service Manager to play a crucial role in driving positive community impact, operational excellence, and financial success.

What we'll ask of you

• Department Management: Oversee the daily Operations of the Customer Service departments including Front End, Online Pick-up and Cash Office; ensure departments meet or exceed sales and profit targets; maintain high standards of sanitation and safety, ensuring compliance with all regulations; accountable for leading the recruitment, hiring and new hire orientation, while maintaining a high level of talent within the department
• People Development and Diversity: Direct, oversee, and evaluate the training completion of all Customer Service department team members; monitor and evaluate associate performance and ensure associates have development plans to support professional growth; foster a culture of diversity and inclusion within the team; engage and retain associates by fostering a positive work environment
• Labor Relations: Manage labor relations to ensure compliance with company policies and labor laws; address and resolve employee issues and grievances in a timely and effective manner
• Customer Service Excellence: Cultivate a culture of excellence in customer service, providing best-in-class service; ensure customers experience a well-stocked store with the freshest product offerings; support team members in their training to consistently deliver exceptional customer service
• Operational Efficiency: Monitor and analyze key performance metrics related to customer service and sales; identify opportunities for process optimization and implement solutions to enhance operational performance; manage departmental budgets, expenses, and financial targets to achieve profitability goals
• Compliance and Safety: Ensure all departments comply with company policies and regulatory requirements; conduct regular safety audits and training sessions; maintain a clean and safe working environment for all associates
• Community Engagement: Actively engage with the local community to understand their needs; develop and maintain positive relationships with community organizations, schools, and other stakeholders; coordinate and participate in community events, outreach programs, and charitable initiatives to support our mission of making a positive impact

What you bring to the table

• 1-3 years of supervisory or leadership experience, preferably in retail grocery with knowledge of Customer Service departments including Front End, Online Pick-up and Cash Office
• Bachelor's degree in Business Administration, Retail Management, or related field (preferred) or equivalent years of work experience
• Highly motivated, results-oriented, and a self-starter with a proven track record of success
• Strong ability to influence and communicate effectively across different functions
• Excellent multitasking skills, with the ability to prioritize and manage multiple responsibilities simultaneously
• Demonstrated leadership and management skills, inspiring and guiding teams to achieve goals
• Exceptional written and verbal communication skills, with the ability to effectively interact with customers, team members, and stakeholders
• High level of customer service skills, with a genuine passion for exceeding customer expectations
• Creative and strategic thinking abilities to drive innovation and continuous improvement
• Effective organizational and time management skills to ensure efficient operations
• Ability to work flexible hours, including weekends and holidays

What we bring to the table

• Culture committed to celebrating diverse backgrounds and experiences
• Comprehensive benefits
• Opportunities for professional development and career growth
• Associate discounts
• Team of associates dedicated to serving our local customers and supporting our communities