Customer Service Manager - State Farm Agent Team Member
Benefits
- Bonus based on performance
- Competitive salary
- Paid time off
- Training & development
- Company parties
- Opportunity for advancement
- Parental leave
- Must be located in North Texas, eligible for employment in the U.S. and able to commute to & work in-office Monday to Friday 8:30 to 5:30.
- 3+ years of experience in customer service or with 2+ years in a managerial role. Insurance Agency Office experience a plus.
- A warm, sincere & outgoing personality. A true people person with desire to help the community.
- Must obtain both Texas Insurance Licenses prior to starting. Exam materials & license fee is reimbursable. Bonuses available for passing exams. - Property & Casualty License and Life & Health License
- If already licensed, Property & Casualty and Life & Health licenses are active, up to date, with no other active insurance carrier appointments.
- Ability to prioritize service tasks while managing the flow of inbound service calls, texts & emails.
- Responsive communicator with a sense of urgency.
- Goal-oriented and self-motivated.
- Ability to calmly serve policyholders who might be upset or confused and do so with a positive tone and attitude.
- Comfortable talking to people about uncomfortable risks such as death or disability and recommending solutions to reduce those risks.
- Undeterred by rejection or failure - a growth mindset.
- Ability to demonstrate sincerity and a genuine interest in helping others protect themselves from everyday risks.
- Coachable - a desire to learn & follow proven methods.
- Ability to navigate a Customer Relationship Management software (e.g. Salesforce) and coordinate office tasks, activities and appointments via Microsoft Outlook.
- Oversee and manage all office service tasks & activities and monitor customer retention.
- Develop and implement customer service policies and procedures.
- Process more complex insurance policy updates for multi-line household accounts while considering all relevant stakeholders.
- Handle customer complaints and issues that were escalated beyond original team member.
- Train and mentor other service representatives.
- C Conduct new customer onboarding appointments.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
- Our office is located in Las Colinas.
- I am a second generation State Farm agent.
ROLE DESCRIPTION
Be a part of a new and thriving team that grows together, personally and professionally. Enjoy a long-term rewarding career experience by helping to protect members of the community from everyday risks and make a lasting impact on their lives. This is a role that offers plenty of growth opportunities, stability, and career advancement.
Our office and this full-time Customer Service Manager role is conveniently located in Irving - Las Colinas. As a Service Manager, you will be responsible for reviewing policies & accounts, meeting with customers, explaining rate increases & decreases, retaining business, answering inbound calls/texts/emails, working with underwriting, calling out to customers with important updates, updating policies, scheduling appointments, educating customers, identifying & uncovering additional needs. You will also collaborate with other office team members to role play, build new skills and develop knowledge, skills & abilities that will last a lifetime.
RESPONSIBILITIES & QUALIFICATIONS
RESPONSIBILITIES
PAY
Compensation: $50,000.00 - $65,000.00 per year
About Our Agency
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