Customer Service Manager (Route & Account Management) - New Berlin, WI

Job Summary

The Customer Service Manager is responsible for delivering an exceptional customer experience while overseeing day-to-day operations. This role manages route drivers, ensures consistent product availability, and serves as the primary point of contact for customer inquiries and concerns. The Customer Service Manager works closely with drivers, clients, and the operations team to proactively resolve issues, maintain service standards, and support efficient operations.

Key Responsibilities

• Develop an account level incremental sales plan with local Canteen management; track performance and increase profitability (Owners Business Plan).
• Cooking / route supervision
• Coordinate efforts to improve the customer retention and client experience at the point of sale.
• Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue.
• Drive compliance to merchandising standards.
• Audit reports (Quarterly District Evaluations)

Preferred Qualifications

• A Bachelor’s degree is preferred.
• Excellent communication skills required.
• Must be able to travel to client sites locally.
• Must be passionate about providing world-class service to our clients and customers.
• Coffee / refreshment industry experience preferred.

Benefits

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retail Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commute Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave