Customer Service Manager [IN-OFFICE]

What You'll Do

Under the direction of the Chief & Assistant Chief within the Bureau of Motor Vehicles (BMV) Field Operations License Control section to plan, coordinate, promote &/or direct assistance to respond to inquiries &/or requests for information for variety of clients & supervise assigned staff:

• Establish priorities & supervise subordinate personnel (e.g., provide developmental opportunities, coach staff to foster development, evaluate performance, approve section staffing levels, recommend discipline, etc.)
• Develop new procedures to facilitate training on driver license issuance & accurate telephone service provided to deputy registrars in conjunction with Assistant Chief, Chief, &/or other section managers
• Prepare training materials & distribute to staff
• Prepare ad hoc, weekly, & quarterly reports on statistical production levels of calls answered & customer service levels met.

Qualifications

• 12 mos. trg. or 12 mos. exp. in departmental operations & programs, policies & procedures for assigned agency
• 12 mos. trg. or 12 mos. exp. in federal & state laws regarding operation of assigned agency
• 1 course or 3 mos. exp. in public relations
• 1 course or 3 mos. exp. in applications of mathematical, analytical &/or statistical methods used in formulating & solving problems or in decision making
• 1 course or 3 mos. exp. in public speaking, speech or communication
• 6 mos. trg. or 6 mos. exp. in supervisory principles/techniques

Helpful Tips For Applying

• Be detailed when describing your current/previous work duties
• The more the better!!
• Don't just write "see attached resume". Tailor your application for each position you apply for
• You should clearly describe how you meet the minimum qualifications outlined in this job posting
• Respond to all questions asked
• If you do not have the education/training/experience that is being asked, select either "No" or "N/A"

Job Skills

• Customer Service
• Agency Contact Name and Information: Jennifer Pletcher, HCM Sr. Analyst - JPletcher@dps.ohio.gov

Work Hours

Monday - Friday 8:00 a.m. - 5:00 p.m.

Perks of Working for the Ohio Department of Public Safety

• Free Parking!
• Free Gym Access & Walking Path!
• Cafeteria On-site!
• Daycare On-site!

Compensation

$30.22 per hour

Schedule

Full-time

Classified Indicator

Classified

Union Exempt from Union