Customer Service Manager

About the role

As a Customer Service Manager at Applied Industrial Technologies, you will collaborate with customers to find products and services, solve customer needs, and build ongoing business relationships. You will manage and lead/participate in day-to-day service center operations, report directly to the General Manager, hire, train, and develop service center personnel, manage internal service center operations to meet/exceed P&L objectives, ensure customer and shipment metrics are met, review and complete monthly reports, and maintain high levels of customer relations. This position requires 2+ years of sales or customer service leadership experience in a business-to-business transactional environment, supervisory/management experience preferred, written and verbal communication skills, computer skills including Excel, analytical skills, inventory management experience, industrial sales/distribution experience, and a clean driving record/MVR.

Responsibilities

• Collaborate with customers to find products and services, solve customer needs, and build ongoing business relationships.
• Manage and lead/participate in day-to-day service center operations.
• Report directly to the General Manager.
• Hire, train, and develop service center personnel.
• Manage internal service center operations to meet/exceed P&L objectives including inventory, AR / DSO, AP.
• Ensure customer and shipment metrics including time to fill, expediting orders, and quoting are met.
• Review and complete monthly reports as well as oversee petty cash balancing.
• Maintain high levels of customer relations.

Qualifications

• Build a team. Your mission is to meet/exceed sales and profit goals by developing a productive, positive environment where associates want to succeed and grow personally and as a team.
• 2+ years sales or customer service leadership experience in a business-to-business transactional environment. Supervisory/management experience preferred.
• Written and verbal communication skills, including English grammar.
• Computer skills including Excel.
• ERP / SAP experience a plus.
• Analytical skills, inventory management experience preferred.
• Industrial sales/distribution experience a plus.
• Clean driving record/MVR.

Benefits

• Competitive pay including bonus opportunities.
• All the benefits you’d expect from an industry leader (401K, insurance, time off, employee assistance).
• Professional development, training, and tuition reimbursement.
• A lasting career with career paths available in sales, operations, or management throughout the country.
• A team-oriented company culture where it’s called work for a reason but have fun in the process.
• Great work/life balance.

Pay

The typical estimated total compensation for this position is $70,000 - $75,000 per year. This includes salary $60,000 - $65,000 based on experience. There are monthly and annual bonus opportunities based on performance.

Schedule

This position is expected to be performed on site.

Application

We look forward to learning about you!