Customer Service Manager

Responsibilities

• Prioritizes and solves customer issues
• Create clear reporting to track issues, returns, reviews, etc.
• Collaborate with other departments to ensure customers' needs are being met
• Ensures high standards of quality service are maintained at all times
• Delegate tasks when appropriate
• Able to work under pressure, handle multiple projects
• Communicate effectively with team members
• Report product issues to the management team
• Comfortable working independently, making sound decisions
• Provide training and guidance to team members to improve customer service skills
• Identify opportunities to improve processes and enhance customer satisfaction
• Maintain accurate records of all customer interactions and resolutions

Qualifications

• Proven experience in customer service management
• Proficiency with Amazon Seller Central
• At least two years of experience using Zendesk or similar CRM software
• Background in a product manufacturing environment
• Strong multitasking abilities and attention to detail
• Excellent verbal and written communication skills
• Highly organized with the ability to prioritize effectively
• Proficient in Microsoft Word, Excel, and general computer skills
• Effective problem-solving skills with a solution-oriented mindset
• Comfortable working in a fast-paced, dynamic environment
• Experience setting up and implementing new standard operating procedures