Customer Service Manager

About the role

Responsible for providing exceptional customer service to customers in person and via phone. Managing inventory levels and ensuring store operations run smoothly.

Responsibilities

• Handle customer inquiries and complaints professionally and efficiently.
• Manage inventory levels and ensure accurate stock counts.
• Perform cash handling and report discrepancies to management.
• Ensure store operations run smoothly, including opening and closing procedures.
• Participate in training sessions to enhance customer service skills.

Requirements

• High school diploma or equivalent.
• At least 1 year of retail experience preferred.
• Excellent communication and problem-solving skills.
• Ability to work flexible hours including weekends and evenings.

Qualifications

• Strong organizational skills.
• Basic computer literacy.
• Valid driver’s license and reliable transportation.

Skills

• Customer service orientation.
• Inventory management.
• Cash handling.
• Time management.

Benefits

• Comprehensive health insurance coverage.
• Flexible scheduling options.
• Professional development opportunities.

Pay

$15.00 per hour.

Schedule

Variable schedule based on store needs, including evenings and weekends.