Customer Service Manager
About the role
Your local Bi-Mart is looking for an outstanding individual to join the team as a Customer Service Manager.
About Bi-Mart Corporation
We've been a part of the Northwest for over 70 years. Bi-Mart stores are convenient, easy to shop at, and offer real values every day on name brand products. Whether it's the everyday shopping list, a home improvement project, automotive maintenance, or outfitting for the great outdoors, you'll find it and more at your local Bi-Mart. We're part of the neighborhood, and we've served generations of Northwest families with honest values that your family can count on. We also have a long history of giving back to the communities we serve by supporting charitable organizations and worthy causes. Our goal has always been to create more value for our members in our stores and in their communities.
Why work for Bi-Mart?
- Growing company
- Great work-life balance
- Community involvement
- Great work environment
- We love our customers!
About the Store Team
The Store Team is responsible for achieving and maintaining a high level of customer service and friendliness, which includes our outstanding Front-End team. The Store Team strives to create the best shopping experience possible for our customers. As a community-based company, we want our customers to feel right at home when they shop at Bi-Mart.
About the Front-End Manager Position
We are looking for a hardworking and energetic Customer Service Manager to join Bi-Mart. This position builds, promotes, and delivers a high degree of customer service. Our Customer Service Manager’s daily tasks include prompt and friendly service to our customers, precise handling of customer transactions, ensuring cashiers receive all required breaks, and working closely with store management to build teamwork and pride of ownership within the store. Other responsibilities can include; inventory replenishment, ensuring that check stands are clean & well-stocked, helping train new employees on front-end responsibilities, and managing BOPIS fulfillment.
Qualifications
- The ability to communicate well verbally and in writing
- The capability to arrive on time with a positive and friendly attitude
- The ability to set priorities and organize workload
- The talent to efficiently solve problems and offer solutions to customers
- The capacity to engage with and assist a variety of individuals
- The capacity to provide excellent customer service
- The capacity to think strategically and to lead
Experience
- 1+ Year(s) as a cashier, sales associate, bagger, courtesy clerk, or in other retail positions
- Prior experience at retail brands such as Target, Walgreens, Rite Aid, Fred Meyer, Safeway, and Albertsons is also an asset!
- Personal Time Off (depending on length of service and hours compensated 2 - 4 weeks annually)
- On-Demand Payment Option
- Employee Stock Ownership Plan
- Employee Purchase Discount 7%
- 7 Paid Holidays Annually
- Paid Bereavement & Jury Duty Leave
- 401(k) Plan
- Employee Assistance Program
Schedule
As an employee-owned company, Bi-Mart stores are open 800 am - 800 pm Monday - Saturday and 900 am - 600 pm Sunday. Hours may vary depending on workload and assignment.
Benefits
All Employee benefits will meet or exceed requirements set forth by state and federal laws.
Pay
Bi-weekly / On-Demand