Customer Service Manager – Children’s Lighthouse Parker

Children’s Lighthouse Parker is looking for a warm, energetic, and highly organized Customer Service Manager to join our leadership team. This role is perfect for someone who loves building relationships, helping families, and creating an exceptional experience from the very first tour through enrollment and beyond.

Responsibilities

• Greet and assist prospective and current families
• Lead tours and help families through the enrollment process
• Answer phones, emails, and parent inquiries professionally and promptly
• Support family retention and customer satisfaction initiatives
• Maintain student records and enrollment documentation
• Assist with marketing, community outreach, and events
• Support center leadership with administrative and operational tasks
• Create a welcoming, positive, and professional front-office environment

Requirements

• Strong communication and customer service skills
• Friendly, positive, and professional attitude
• Excellent organization and multitasking abilities
• Experience in childcare, education, hospitality, sales, or customer service preferred
• Comfortable using computers, email, and office software
• Passion for working with families and children

Benefits

• 401(k)
• Bonus based on performance
• Company parties
• Competitive salary
• Opportunity for advancement

If you are passionate about customer service and love helping families find the perfect educational environment for their child, we would love to meet you!