Customer Service Manager - Chicago, IL

Job Summary

CBC Specialty Beverage is a leading national distributor of premium coffee, espresso, and tea to the foodservice industry. With over 35 years of success in the Chicagoland area, we have built a strong reputation for quality, service, and innovation. As we continue to experience rapid growth, we are seeking a highly motivated individual to join our Customer Service team and contribute to our ongoing success.

About the Role

As the Customer Service Manager, you will build and maintain strong customer relationships by serving as the primary point of contact for all matters related to assigned accounts. You will communicate client needs clearly and efficiently to internal teams, including coordinating requests for training, tastings, and service support. You will manage customer account maintenance, including updating records, addressing back-ordered products, and handling communications related to statements, invoices, and payments. You will ensure a high level of customer satisfaction by providing timely, accurate, and solution-oriented support across all touchpoints.

Responsibilities

• Build and maintain strong customer relationships by serving as the primary point of contact for all matters related to assigned accounts
• Communicate client needs clearly and efficiently to internal teams, including coordinating requests for training, tastings, and service support
• Manage customer account maintenance, including updating records, addressing back-ordered products, and handling communications related to statements, invoices, and payments
• Ensure a high level of customer satisfaction by providing timely, accurate, and solution-oriented support across all touchpoints

Requirements

• Strong written and verbal communication skills, with the ability to interact professionally with both customers and internal teams
• A self-starter who can effectively manage multiple priorities and projects in a fast-paced environment
• Proven customer service skills and a solid understanding of the service or hospitality industry
• Ability to quickly learn product offerings and confidently communicate key information to customers
• Strong organizational skills and attention to detail to support accurate account management and follow-through

Qualifications

• Experience in the foodservice, beverage, or hospitality industry
• Prior experience in customer service or account management role
• Familiarity with CRM or order management systems
• Strong organizational and time-management skills with a high level of attention to detail
• Ability to assess customer needs and recommend appropriate product solutions
• Demonstrated ability to build and maintain positive customer relationships

Skills

• Strong written and verbal communication skills
• Self-starter with effective multitasking and project management skills
• Proven customer service skills
• Quick learning and confidence in communicating product information
• Organized and detail-oriented
• Ability to assess customer needs and recommend solutions
• Ability to build and maintain positive customer relationships

Benefits

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retail Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commute Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Pay

$51,000 - $55,000

Schedule

Not specified