Customer Service Manager

About the role

As a Customer Service Manager, you will collaborate with customers and our Cedar Rapids team to find products and services, solve customer needs, and build ongoing business relationships. You will manage and lead/participate in day-to-day service center operations, manage internal service center operations to meet/exceed P&L objectives, and ensure customer relations are maintained at a high level.

Responsibilities

• Collaborate with customers and Cedar Rapids team to find products and services, solve customer needs, and build ongoing business relationships.
• Manage and lead/participate in day-to-day service center operations.
• Manage internal service center operations to meet/exceed P&L objectives including inventory, AR / DSO, AP.
• Review and complete monthly reports as well as oversee petty cash balancing.
• Ensure that customer relations are maintained at a high level.
• Evaluate and recommend best practices for operations using key metrics.

Qualifications

• Build a team. Your mission is to meet/exceed sales and profit goals by developing a productive, positive environment where associates want to succeed and grow personally and as a team.
• 2+ years sales or customer service leadership experience in a business-to-business transactional environment. Supervisory/management experience preferred.
• Written and verbal communication skills, including English grammar.
• Computer skills including Excel.
• ERP / SAP experience a plus.
• Analytical skills, inventory management experience preferred.
• Industrial sales/distribution experience a plus.
• Clean driving record/MVR.

Benefits

• Competitive pay including bonus opportunities.
• All the benefits you’d expect from an industry leader (401K, insurance, time off, employee assistance).
• Professional development, training, and tuition reimbursement.
• A lasting career with career paths available in sales, operations, or management throughout the country.
• Team-oriented company culture where it’s called work for a reason but have fun in the process.
• Great work/life balance.