customer service manager

Duties and Responsibilities

• Maximizes sales performance through proper rotation, display, signage, and inventory of processed merchandise.
• Maintain quality customer service by ensuring employees present and provide timely and courteous service to all customers, donors, and other employees.
• Ensures the proper operation of security and safety systems including, but not limited to: door locks, alarms, office door, bank deposits, refunds, safe, incident reports, fire extinguishers and cash handling procedures.
• Completes any other assignments designated by the management team.
• Collects and deposits all monetary donations from all coin boxes.
• Serves as a role model and promotes a supportive culture.

Qualifications

• High school diploma or GED equivalent.
• One (1) year of retail production supervisory experience required.
• One (1) year goal setting and tracking experience required.
• Must be able to continuously perform repetitive work, at a set pace.
• Proficiency with Microsoft Office suite software including a strong emphasis on Word and Excel.
• Must possess strong interpersonal skills with excellent communication skills.
• Able to lift, carry, push, and pull a minimum of 50 pounds occasionally and 30 pounds frequently.
• Prolonged standing, walking, reaching, stooping, lifting, pulling, bending, kneeling.
• Must complete and successfully pass State background check, Child Abuse Clearance and FBI Clearance.