Customer Service Manager

About the role

Ensures that all customers receive fast, friendly, accurate checkout service by passionately implementing the spirit of customer first, second to none. Manages and schedules duties of Front End Clerks, Courtesy Clerks, Service Operations Assistant and Service Supervisors. Oversees the completion of daily cash, balancing, reconciliation and payroll reports, while supporting store sales and overall operating plan.

Responsibilities

• Champions Company and Division customer service programs to meet or exceed Division customer service goals.
• Handles customer relations in a positive manner, including effective resolution of customer complaints.
• Promotes Albertson's philosophy of personalized service; provides fast, friendly, courteous and excellent customer services, handles customer relations, performs checking duties and supervisor functions on cash registers when necessary, and engages in suggestive selling and other sales techniques.
• Serves as overflow cashier as needed.
• Directs and supervises front end activities including monitoring customer traffic and service level, coordinates and implements front end and service programs, ensures cleanliness, safety and appearance of Front End physical area, and monitors inventories and ordering Front End supplies and merchandise.
• Ensures front end is operational and projects a positive image.
• Handles and is accountable for cash flow and controls including safe transactions, issues and pick-ups, cash register tills, approving checks, rainchecks and refunds, and monitoring checker money handling procedures.
• Handles scan system emergency procedures, UPC codes not on file, hard to scan UPC codes, scan pricing errors and system failures.
• Assists with interviewing and hiring of front end and courtesy clerks.
• Trains