Customer Service & Logistics Assistant

Primarily supports day-to-day logistics, warehousing, and inventory functions for Refeyn Inc.’s North American region, with secondary customer-support responsibilities. Based in Waltham, MA.

Responsibilities

• Order Administration & Customer Operations Support
  • Manage incoming order requests from internal and external customers; ensure precise data entry and tracking in NetSuite ERP and Salesforce.com CRM.
  • Serve as a secondary point of contact for customer inquiries via Salesforce.com; provide timely responses and shipping updates.
  • Assist with resolution of customer complaints, transit issues, returns, exchanges, and routine vendor onboarding workflows.
• Core Logistics & Cold-Chain Operations
  • Handle and store incoming materials across ambient, 4 °C, -20 °C, and -80 °C temperature-controlled environments.
  • Assemble specialized kits and pack outbound shipments ranging from small ambient/dry-ice packages to palletized freight (up to 200 kg) using warehouse equipment.
  • Conduct physical stock put-away, routine inventory counts, and track product expiration dates.
  • Create accurate domestic and international documentation (commercial invoices, delivery notes, shipping labels) and liaise with external couriers, hauliers, and suppliers.

Requirements

• High School Diploma or equivalent experience.
• 2–6 years of hands-on experience in logistics, warehousing, or stock management (preferably within a manufacturing or cold-chain environment).
• Demonstrated ability to navigate NetSuite ERP and Salesforce CRM for order processing and tracking.
• Proven ability to exercise independent judgment in day-to-day work with limited instruction; proactive in recommending process improvements.
• Experience with air/road freight procedures and physical capability to safely handle heavy palletized freight using powered lifters.
• Basic understanding of Incoterms, import/export declarations, and tariff/commodity codes (desirable).
• Right to work in the United States.

Skills

• Clear, professional written and verbal communication when coordinating with external vendors and addressing customer inquiries via Salesforce.
• Regular cross-functional interaction with Customer Excellence, Sales, Procurement, Production, and Sales Support teams.

Benefits

• 25 days PTO per year plus 10 paid holidays.
• 5 % company match to 401(k).
• Paid volunteer day and annual wellbeing allowance.
• Comprehensive core benefits: Medical, Dental, Vision, Life, Workers Compensation, and Employee Assistance Program.
• Suite of voluntary benefits: flexible spending accounts, supplemental insurances for accident, critical illness, hospital indemnity, and more.
• Access to LinkedIn Learning for personal and professional development.
• Frequent training sessions on both hard and soft skills.

Pay

$46,000 – $58,000 per year, depending on experience.

Schedule

Fully on-site role in Waltham, MA; no travel required.