Customer Service Leader

Duties And Responsibilities

• Ensures every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service)
• Safeguards the proper execution of assigned food service programs and procedures
• Supports and follows all safety and security initiatives
• Adheres to the execution of established Royal Farms rules, policies, procedures, and systems
• Executes all Royal Farms marketing programs
• Operates the point of sale (POS) and maintains proper cash controls
• Provides leadership to their retail team members that ensures a pleasant customer service experience
• Maintains operational excellence and consistency in store cleanliness, food safety, merchandising, and “just-in-time” replenishment
• Completes all store side work as required (e.g., cleaning, dusting, sweeping, mopping, emptying trash, etc.)
• Ensures the compliance of Royal Farms policies, procedures, and systems (people, safety, assets, cash, etc.)
• Completes other assigned tasks

Requirements

• At least 18 years old
• Consistently demonstrated strong leadership skills
• Understands that their success depends upon their team's success, encouraging and inspiring their coworkers to improve themselves
• Possesses strong written, verbal, and interpersonal communication skills
• Possesses strong supervisory and organizational skills
• Has at least 1 year of food service/retail management experience
• Internal promotion candidates should be employed for at least 90 days
• Has earned a high school diploma or GED
• Utilizes basic business math and accounting skills, computer skills, and strong analytical and decision-making skills
• Is currently ServSafe Certified or is able to become ServSafe Certified and maintain the certification
• Must be certified within 6 months of placement into the position
• Can lift and carry 50 lbs
• Can lift, bend, and stand as many as eight (8) hours per shift.