Customer Service Intake Specialist
About the role
At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better. Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients. We are seeking a customer-focused representative to support a pediatric nutrition reimbursement program by assisting families and healthcare providers with insurance navigation and coverage questions. This role manages cases through a multi-step, end-to-end workflow, ensuring all consent, documentation, and compliance requirements are met. Working collaboratively across teams, the representative helps move cases forward efficiently while delivering accurate, timely, and high-quality support.
Responsibilities
- Serve as the first point of contact for families and caregivers
- Capture accurate pediatric patient and caregiver information
- Verify consent and documentation for nutrition and DME services
- Triage requests and route cases to care teams
- Coordinate intake materials (prescriptions, CMNs, clinical notes)
- Coordinate and confirm dispense of product through DME
Requirements
- High school diploma or GED required, college coursework a plus.
- Must be at least 18 years of age.
- 1+ year of customer service experience
- Typing speed of 25 WPM with 90% accuracy required.
- Proficiency in MS Office Word, Outlook & Excel
- Effective written and verbal communication skills.
- Ability to obtain, organize and present information
- Ability to handle multiple tasks as assigned.