Customer Service/Inside Sales

About the role

Global leader in cosmetic packaging solutions with over 60 years of serving beauty brands worldwide, known for innovation, quality, and customer-focused service. The company designs and delivers premium packaging solutions that help bring clients' products to market. This position supports the Sales Team while developing into a full-time outside sales professional. The role begins with inside sales responsibilities including customer service, order management, upselling, sample coordination, and account support while managing an assigned portfolio of existing customers. As product knowledge, commercial skills, and performance grow, the Account Executive will progressively assume responsibility for new business development, customer visits, and territory growth.

Responsibilities

• Manage a portfolio of small and mid-sized existing customer accounts and identify opportunities to increase sales
• Develop relationships with assigned customers while providing exceptional service
• Enter orders, quotations, sample requests, artwork requests, and other sales-related administrative tasks
• Monitor order status, shipment schedules, due orders, and pending approvals to ensure timely execution
• Work closely with Sales Managers on pre-sales and after-sales activities
• Generate quotations and assist with pricing in accordance with Company policies
• Support customers with technical documentation, export documentation, and issue resolution
• Maintain accurate CRM/ERP records and customer contact information
• Learn the company’s complete product portfolio, manufacturing processes, and commercial procedures
• Prospect and qualify potential new customers through research, networking, and outbound outreach
• Gradually transition into customer visits and new business development as training milestones are achieved
• Meet established sales goals, pipeline objectives, and KPIs
• Prepare sales forecasts and periodic reports
• Perform other duties assigned by management

Requirements

• 2+ years of inside sales or B2B sales experience
• Manufacturing, distribution, packaging, cosmetics, or related industry experience preferred
• Strong communication, organization, and time management skills
• Ability to create rapport with customers – extraverted personality
• Desire to build a long-term career in outside sales and business development
• Self-motivated with strong problem-solving abilities
• Proficiency in Microsoft Office and ERP systems (Navision preferred)
• Willingness to travel to customer meetings as responsibilities expand

Skills

• Technical: MS Office and ERP/Database Systems; Sales aptitude and customer relationship management; Knowledge of manufacturing/distribution preferred; Analytical and organizational skills
• Soft Skills: Professional communication and presentation; Attention to detail; Collaborative team player; Results-oriented with a strong desire to learn; Initiative and accountability; Customer-focused mindset

Career path

• Phase 1 (0–12 months): Inside sales, customer support, order management, existing account management, product training
• Phase 2: Increased ownership of customer portfolio, upselling existing accounts, customer visits
• Phase 3: Transition into Business Development Representative with responsibility for acquiring new accounts and growing an assigned territory

Pay

Generous compensation depending on experience; eligible for commission plan.

Benefits

Health insurance; paid time off; 401K retirement plan.

Reference: #231-Eng, Tampa