Customer Service/ Helpdesk Associate

Responsibilities

• Respond promptly and professionally to customer enquiries via email, telephone, and our online platform.
• Guide users through the bidding process, assist with account registration, and resolve payment-related issues.
• Provide clear and accurate information regarding product listings, auction rules, and our fast pickup procedures.
• Troubleshoot and resolve basic technical issues customers may encounter while using the website.
• Effectively manage and resolve customer complaints, escalating complex issues to the appropriate department when necessary.
• Liaise with internal teams, including logistics and warehouse staff, to coordinate customer pickups and resolve inventory questions.
• Maintain detailed and accurate records of all customer interactions and transactions.
• Actively gather customer feedback to contribute to the continuous improvement of our platform and services.

Qualifications

• Proven experience in a customer service, helpdesk, or a similar client-facing role.
• Exceptional communication skills, both written and verbal, with a strong command of the English language.
• Excellent problem-solving skills and the ability to remain calm and patient in a fast-paced environment.
• Strong digital literacy and the ability to learn new software and online platforms quickly.
• Excellent organisational and time-management skills with the ability to handle multiple tasks simultaneously.
• A proactive and customer-focused attitude with a genuine desire to help others.
• Experience with e-commerce platforms or online auctions is highly desirable but not essential.