Customer Service Gate Agent (Part-Time)

About the role

We are excited to have you join our passionate team at Piedmont Airlines. Our mission is to provide exceptional service to our customers and airline partners while fostering a supportive and dynamic work environment.

Responsibilities

• Assist passengers in boarding and disembarking flights
• Maintain computerized passenger boarding systems
• Provide assistance to customers with special needs, including wheelchair arrangements and unaccompanied minors
• Modify customer flight itineraries and seat assignments as necessary
• Operate the Jetway
• Collaborate with team members to ensure excellent customer service and meet corporate objectives

Requirements

• Successfully complete the Gate Agent training course
• Capable of lifting up to 70 pounds
• Willing to work all shifts, including weekends, nights, holidays, and irregular hours

Qualifications and Competencies

• Completion of a training course
• Able to meet company goals and customer expectations in a high-energy environment
• Effective communication skills
• Ability to organize, prioritize, and multitask

Preferred Qualifications

• Previous airline experience
• Previous front-line customer service experience
• Basic knowledge of computer applications and programs

Physical Requirements

• Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
• Handle objects up to 70 pounds
• Assist passengers with disabilities, including pushing wheelchairs

Benefits

• Paid training
• Holiday pay
• 401(k) plan
• Vacation
• Family travel on the American Airlines network
• Medical and dental benefits

Pay

$15.50/hourly

Schedule

All shifts including weekends, nights, holidays, and irregular hours