Customer Service Gate Agent (Part-Time)

About the role

We are excited to have you join our passionate team at Piedmont Airlines. Our mission is to provide exceptional service to our customers and airline partners while fostering a supportive and dynamic work environment.

Responsibilities

• Assist passengers in boarding and disembarking flights
• Maintain computerized passenger boarding systems
• Provide assistance to customers with special needs, such as wheelchair users and unaccompanied minors
• Modify customer flight itineraries and seat assignments as necessary
• Operate the Jetway
• Collaborate with team members to ensure excellent customer service and meet departmental goals

Requirements

• Successfully complete the Gate Agent training course
• Lift up to 70 pounds
• Work all shifts, including weekends, nights, holidays, and irregular hours

Qualifications and Competencies

• Completion of a training course
• Able to meet company goals and customer expectations in a fast-paced environment
• Effective communication skills
• Ability to organize, prioritize, and manage multiple tasks simultaneously

Preferred Qualifications

• Previous airline experience
• Experience working as a front-line customer service provider
• Basic knowledge of computer applications and programs

Physical Requirements

• Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, and climbing stairs
• Handle objects weighing up to 70 pounds
• Assist passengers with disabilities, including pushing wheelchairs

Job Qualifications

• Valid driver's license and clear driving record
• Clear 10-year Criminal History Records Check
• Pass a drug screen as required
• Proof of high school or GED completion
• At least 18 years of age

Benefits

• Paid training
• Holiday pay
• 401(k) plan
• Vacation
• Family travel on the American Airlines network
• Medical and dental benefits

Pay

$15.25 per hour

Schedule

All shifts including weekends, nights, holidays, and irregular hours