Customer Service Gaming Associate
About the role
As a Gaming Associate, you’ll be at the heart of the action, handling casino chips, verifying game fairness and accuracy, and promptly reporting any suspicious activity. You’ll help foster exceptional customer service by working closely with casino personnel and dealers, ensuring a positive and professional environment.
Responsibilities
- Handle casino chips and verify game fairness and accuracy
- Report suspicious activity promptly
- Nurture a positive and professional environment for guests and colleagues
- Collaborate with casino personnel and dealers
- Work closely with customers and colleagues
- Support the casino’s 24/7 operations
- Work late-night and overnight shifts
Requirements
- Must be 21 years of age or older
- Authorization to work in the U.S.
- Proficient in mental math (addition, subtraction, multiplication, and division)
- Open availability for the casino’s 24/7 hours of operation
- Pass a lifetime background check, credit check, and drug screen for state licensure
Qualifications
- Able to sit or stand at a gaming table for 3 to 4 hours at a time
- Able to use hands and fingers in a dexterous manner (movements include rotating wrists, grabbing, pulling, pushing, pinching, painting, tapping)
- Able to lift 5–10 pounds for chip management and bank reconciliation (varies by location)
- Able to see, speak, and hear clearly during gameplay
- Comfortable with direct communication and giving corrections when needed
- Able to stay focused and manage stress effectively in fast-paced, high-pressure environments
Skills
- Attention to detail
- Customer service skills
- Teamwork
- Problem-solving
- Mental math proficiency
Benefits
- Comprehensive Paid Training
- Pay Raises
- Robust Benefits Package
- Community Engagement Opportunities
- Low Physical Demand
- Career Advancement
Pay
$20 - $22 per hour (Includes a $2/hour premium for late-night shifts)
Schedule
Full-time only. 4 days per week, 10 hours per shift. Weekend Requirement: Friday, Saturday, and Sunday availability is required. Shifts: Be prepared to work late-night and overnight hours.
Locations
South Sacramento, CA
Interview Process
- Initial Interview - 30 Minutes
- Final Interview - 30-45 Minutes
- Orientation - 3-4 Hours
Training Schedule
M - F, 12 pm - 8 pm
Physical Requirements
- Able to sit or stand at a gaming table for 3 to 4 hours at a time
- Able to use hands and fingers in a dexterous manner (movements include rotating wrists, grabbing, pulling, pushing, pinching, painting, tapping)
- Able to lift 5–10 pounds for chip management and bank reconciliation (varies by location)
- Able to see, speak, and hear clearly during gameplay
- Comfortable with direct communication and giving corrections when needed
- Able to stay focused and manage stress effectively in fast-paced, high-pressure environments
Equal Employment Opportunity
Knighted is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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