Customer Service Gaming Associate

About the role

Level Up Your Summer
If you thrive in high-energy environments and love a challenge, Knighted is the place to be. As a Gaming Associate, you’ll be at the center of the action, using your knack for numbers and keen attention to detail. This is a full-time, hands-on opportunity perfect for driven individuals who want to stay sharp and grow professionally.

Responsibilities

• Use your knack for numbers and keen attention to detail to thrive in high-energy environments.
• Work hands-on with customers, managing chips and performing bank reconciliations.
• Be prepared to work late-night and overnight hours, with weekend availability required.
• Pass a lifetime background check, credit check, and drug screen for state licensure.
• Manage physical demands such as sitting, standing, using hands and fingers, lifting, seeing, speaking, and hearing clearly.
• Stay focused and manage stress effectively in fast-paced, high-pressure environments.

Requirements

• Must be 21 years of age or older.
• Authorization to work in the U.S.
• Proficient in mental math (addition, subtraction, multiplication, and division).
• Open availability for the casino's 24/7 hours of operation.
• Able to lift 5–10 pounds for chip management and bank reconciliation (varies by location).
• Comfortable with direct communication and giving corrections when needed.
• Necessary vision capabilities: close, distance, color, peripheral, and depth perception.

Qualifications

• Must pass a lifetime background check, credit check, and drug screen for state licensure.
• Able to sit or stand at a gaming table for 3 to 4 hours at a time.
• Able to use hands and fingers in a dexterous manner (movements include rotating wrists, grabbing, pulling, pushing, pinching, painting, tapping).
• Able to lift 5–10 pounds for chip management and bank reconciliation (varies by location).
• Able to see, speak, and hear clearly during gameplay.
• Comfortable with direct communication and giving corrections when needed.
• Able to stay focused and manage stress effectively in fast-paced, high-pressure environments.

Skills

• Mental math (addition, subtraction, multiplication, and division).
• Attention to detail.
• Customer service skills.
• Physical stamina and endurance.
• Ability to work in a fast-paced environment.
• Communication skills.

Benefits

• Comprehensive Paid Training: No experience? No problem. Our thorough training program ensures you feel fully prepared for the role, with hands-on learning and a clear understanding of the job.
• Pay Raises: With each new game mastered and every skill honed through our training, you're not just gaining expertise — you're opening the door to increased compensation.
• Roadmap to Career Advancement: Grow your career with clear, achievable pathways into leadership roles. 99% of our current supervisors, managers, and trainers began their journey as Gaming Associates, demonstrating our commitment to developing talent from within and supporting long-term professional growth.
• Robust Benefits: Access to an extensive benefits package, including 401(k), student loan resource assistance, health insurance, vision and dental plans, and paid time off.
• Community Engagement: Through our Knighted Neighbors program, we provide opportunities to give back. From volunteering at local events to supporting meaningful causes, you can join a team that values making a difference—both inside and outside the casino.
• Low Physical Demand: This role focuses on customer service, quick thinking, and attention to detail—no heavy lifting required.

Pay

$21 - $23 per hour (the additional $2/hour is for late-night shifts)

Schedule

Full-time only. 4 days per week, 10 hours per shift. Weekend Requirement: Friday, Saturday, and Sunday availability is required. Shifts: Be prepared to work late-night and overnight hours.

Interview Process

• Initial Interview - 30 Minutes
• Final Interview - 30-45 Minutes
• Orientation - 3-4 Hours

Company Information

• Knighted is regulated by the California Gambling Control Commission, ensuring compliance with state gaming regulations.
• Knighted provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
• This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
• Knighted will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act.