Customer Service Gaming Associate

About the role

Level Up Your Summer
If you thrive in high-energy environments and love a challenge, Knighted is the place to be. As a Gaming Associate, you’ll be at the center of the action, using your knack for numbers and keen attention to detail. This is a full-time, hands-on opportunity perfect for driven individuals who want to stay sharp and grow professionally.

Responsibilities

• Use your knack for numbers and keen attention to detail to thrive in high-energy environments.
• Work hands-on with customers, managing chips and performing bank reconciliations.
• Be prepared to work late-night and overnight hours, with weekend availability required.
• Gain comprehensive paid training, pay raises, and access to robust benefits.
• Grow your career with clear, achievable pathways into leadership roles.

Requirements

• Must be 21 years of age or older.
• Authorization to work in the U.S.
• Proficient in mental math (addition, subtraction, multiplication, and division).
• Open availability for the casino's 24/7 hours of operation.
• Able to sit or stand at a gaming table for 3 to 4 hours at a time.
• Able to use hands and fingers in a dexterous manner (movements include rotating wrists, grabbing, pulling, pushing, pinching, painting, tapping).
• Able to lift 5–10 pounds for chip management and bank reconciliation (varies by location).
• Able to see, speak, and hear clearly during gameplay.
• Comfortable with direct communication and giving corrections when needed.
• Able to stay focused and manage stress effectively in fast-paced, high-pressure environments.

Qualifications

• Must have a valid driver’s license and reliable transportation.
• Pass a lifetime background check, credit check, and drug screen for state licensure.

Skills

• Numbers and detail-oriented skills.
• Customer service and quick thinking.
• Attention to detail.
• Physical stamina for sitting or standing for extended periods.
• Ability to communicate effectively and give corrections when needed.
• Stress management in high-pressure environments.

Benefits

• Comprehensive benefits package, including 401(k), student loan resource assistance, health insurance, vision and dental plans, and paid time off.
• Community engagement through Knighted Neighbors program.
• Low physical demand, focusing on customer service, quick thinking, and attention to detail.
• Career advancement opportunities into leadership roles.

Pay

$21 - $23 per hour (additional $2/hour for late-night shifts)

Schedule

• Full-time only.
• 4 days per week, 10 hours per shift.
• Weekend requirement: Friday, Saturday, and Sunday availability is required.
• Shifts: Be prepared to work late-night and overnight hours.

Training

Comprehensive paid training, including hands-on learning and a clear understanding of the job.

Interview Process

• Initial Interview - 30 Minutes
• Final Interview - 30-45 Minutes
• Orientation - 3-4 Hours

Company Information

• Regulated by the California Gambling Control Commission.
• Equal employment opportunity policy.
• Compliance with the California Fair Chance Act.