Customer Service Gaming Associate
About the role
Thriving in high-energy environments and enjoying challenges, the Gaming Associate position at Knighted is perfect for driven individuals looking to grow professionally. This is a full-time, hands-on opportunity with weekend availability required.
Responsibilities
- Use knack for numbers and keen attention to detail
- Work late-night and overnight hours
- Master new games and skills through comprehensive training
- Gain increased compensation with each new game mastered
- Manage chip and bank reconciliation with minimal physical demand
- Provide customer service, quick thinking, and attention to detail
- Stay focused and manage stress effectively in fast-paced, high-pressure environments
Requirements
- Must be 21 years of age or older
- Authorization to work in the U.S.
- Proficient in mental math (addition, subtraction, multiplication, and division)
- Open availability for the casino's 24/7 hours of operation
- Pass a lifetime background check, credit check, and drug screen for state licensure
Qualifications
- Able to sit or stand at a gaming table for 3 to 4 hours at a time
- Able to use hands and fingers in a dexterous manner
- Able to lift 5–10 pounds for chip management and bank reconciliation (varies by location)
- Able to see, speak, and hear clearly during gameplay
- Comfortable with direct communication and giving corrections when needed
- Necessary vision capabilities: close, distance, color, peripheral, and depth perception
Skills
Comprehensive Paid Training: No experience? No problem. Our thorough training program ensures you feel fully prepared for the role, with hands-on learning and a clear understanding of the job.
Pay Raises: With each new game mastered and every skill honed through our training, you're not just gaining expertise — you're opening the door to increased compensation.
Your commitment to excellence is the driving force behind your growth, and we're excited to stand by you every step of the way, supporting your journey to financial success through continuous learning and skill development.
Benefits
- Comprehensive benefits package including 401(k), student loan resource assistance, health insurance, vision and dental plans, and paid time off
- Community engagement through Knighted Neighbors program
- Low physical demand focusing on customer service, quick thinking, and attention to detail
- Career advancement with clear, achievable pathways into leadership roles
Pay
$22 - $24 per hour (additional $2/hour for late-night shifts)
Schedule
Full-time | 4 days/week, 10-hour shifts | Weekend availability required
Benefits
- Access to an extensive benefits package
- Comprehensive training program
- Opportunities to grow and advance in your career
Interview Process
- Initial Interview - 30 Minutes
- Final Interview - 30-45 Minutes
- Orientation - 3-4 Hours
Company Information
- Regulated by the California Gambling Control Commission
- Equal employment opportunity policy
- Compliance with the California Fair Chance Act