Customer Service - Full Time

About the Role

SCHEELS can turn your passion for sports, fitness, fashion, or the outdoors into a rewarding career through extensive business and product training. As a leader in the sporting goods industry, SCHEELS offers the largest selection of sports brands in America, world-class attractions, and unmatched customer service. Associates are empowered to become experts in exceeding customer needs and expectations, with a focus on mentorship and professional development throughout your career.

Responsibilities

• Greet all customers when entering and exiting the store
• Promote the Scheels Visa Rewards card and clearly explain all benefits
• Accurately balance cash drawer at the end of the day
• Maintain a clean working environment and personal workspace
• Engage in conversation with customers to add a personal touch to each transaction
• End each transaction by saying “thank you” to every customer
• Maintain a professional appearance on the sales floor
• Contribute to a work environment that fosters pride in being part of a winning team and promotes personal growth
• Perform basic math; compute rate, ratio, and percent; draw and interpret bar graphs
• Read and comprehend simple instructions, short correspondence, and memos
• Write simple correspondence
• Effectively present information in one-on-one and small group situations to customers and other employees
• Demonstrate strong communication, organization, attention to detail, and problem-solving skills
• Show strong initiative and vision for continuous improvement while contributing to a positive team atmosphere
• Exercise judgment and tact while working with customers or co-workers
• Communicate effectively and in a timely manner with all levels of the organization
• Work assigned schedules, which may include varied hours, evenings, weekends, and holidays
• Assist in all other duties as assigned

Requirements

• Customer Service: Genuinely and consistently treat co-workers, customers, and business partners as the most important person, including eye contact, a smile, and a genuine “Thank you”
• Culture:
  • Approach daily tasks, projects, and follow-up communication with energy and a sense of urgency
  • Cultivate a deep desire to become a knowledge expert in your role and apply knowledge with impact
  • Show respect and appreciation for others and Scheels
  • Arrive to work and meetings 10 minutes early
• Team Mentality:
  • Genuine interest and action in helping others before yourself, regardless of recognition or reward
• Teach-ability:
  • Consistent eagerness to listen, learn, apply knowledge, and accept critical feedback
  • Ability to adapt to a changing work environment
  • Apply concepts of basic math, grammar, punctuation, and spelling
• Dress Code: Meet Scheels dress and grooming expectations to support a professional, clean, and welcoming environment
• Efficiency: Demonstrate pride and ownership of work while meeting expected deadlines
• Education & Experience: High school diploma or GED preferred and/or 1-3 months of cashiering experience

Schedule

Must be flexible to work assigned schedule between 9 a.m. and 9 p.m., Monday through Saturday, and 11 a.m. to 7 p.m. on Sunday. Average hours per week is 41 hours.

Physical Requirements

• Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation
• Heavy work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects
• Associates are expected to follow all safety procedures and perform job duties in a manner that minimizes risk of injury

Pay

Compensation for this position is $18/hour depending on experience and skills.

Benefits

To see a full list of benefit offerings from Scheels, visit scheels.com/careers.