Customer Service Team Member-Full-time
Michaels Stores · Scarborough, ME · 1 mo ago
$15.25–$17.9/hrFull-time
We need to output HTML fragment with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Remove boilerplate, EEO, etc.
We need to parse the posting.
Let's extract content:
Job title: "Store - PORTLAND, ME" (but we don't repeat as heading). We'll ignore.
Content:
"Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises. Help customers shop, locate products, and provide them with solutions Provide a fast and friendly checkout experience; execute cash handling to standards Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments Educate customers on the Voice of Customer (VOC) survey Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) Participate in the truck unload, stocking, and planogram (POGs) processes Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store Perform Store In Stock Optimization (SISO) and AD set duties as assigned Support shrink and safety programs Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members Cross trained in Custom Framing selling and production Preferred Knowledge/Skills/Abilities Other duties as assigned Preferred Type Of Experience The Job Requires Retail and/or customer service experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Michaels requires all team members in this role to be at least sixteen (16) years or older. Total Base Pay Range For This Position $15.25 - $17.90 This position may be eligible for overtime compensation in accordance with state and local laws. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com. Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional information regarding benefits, visit MIKBenefits.com"
We need to remove boilerplate: EEOC, legal, etc. Already removed.
We need to identify sections: About the role (maybe a brief description), Responsibilities (list of duties), Requirements (maybe experience, age, physical requirements), Qualifications (maybe preferred knowledge/skills/abilities), Skills (maybe cross trained etc), Benefits, Pay, Schedule.
We need to decide what content belongs where.
Let's extract:
- About the role: Could be introductory sentences: "Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises." Also maybe the purpose statement: "At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration..." That's more about company; could be about role? Might be considered About the role.
But we need to avoid filler. We'll include a concise paragraph summarizing role.
- Responsibilities: List of duties: many bullet-like sentences. We'll create
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Remove boilerplate, EEO, etc.
We need to parse the posting.
Let's extract content:
Job title: "Store - PORTLAND, ME" (but we don't repeat as heading). We'll ignore.
Content:
"Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises. Help customers shop, locate products, and provide them with solutions Provide a fast and friendly checkout experience; execute cash handling to standards Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments Educate customers on the Voice of Customer (VOC) survey Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) Participate in the truck unload, stocking, and planogram (POGs) processes Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store Perform Store In Stock Optimization (SISO) and AD set duties as assigned Support shrink and safety programs Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members Cross trained in Custom Framing selling and production Preferred Knowledge/Skills/Abilities Other duties as assigned Preferred Type Of Experience The Job Requires Retail and/or customer service experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Michaels requires all team members in this role to be at least sixteen (16) years or older. Total Base Pay Range For This Position $15.25 - $17.90 This position may be eligible for overtime compensation in accordance with state and local laws. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com. Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional information regarding benefits, visit MIKBenefits.com"
We need to remove boilerplate: EEOC, legal, etc. Already removed.
We need to identify sections: About the role (maybe a brief description), Responsibilities (list of duties), Requirements (maybe experience, age, physical requirements), Qualifications (maybe preferred knowledge/skills/abilities), Skills (maybe cross trained etc), Benefits, Pay, Schedule.
We need to decide what content belongs where.
Let's extract:
- About the role: Could be introductory sentences: "Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises." Also maybe the purpose statement: "At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration..." That's more about company; could be about role? Might be considered About the role.
But we need to avoid filler. We'll include a concise paragraph summarizing role.
- Responsibilities: List of duties: many bullet-like sentences. We'll create - for each duty.
List them:
- Deliver friendly customer service, help customers shop our store, and find what they’re looking for.
- Ensure all customers receive a fast and friendly checkout experience.
- Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
- Help customers shop, locate products, and provide them with solutions.
- Provide a fast and friendly checkout experience; execute cash handling to standards.
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
- Educate customers on the Voice of Customer (VOC) survey.
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
- Participate in the truck unload, stocking, and planogram (POGs) processes.
- Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
- Support shrink and safety programs.
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
- Cross trained in Custom Framing selling and production (maybe skill).
- Other duties as assigned.
We need to avoid duplication: some lines repeated (fast friendly checkout appears twice). We'll keep unique.
- Requirements: maybe age requirement (16+), legal requirements, physical requirements, work environment. Also "Retail and/or customer service experience preferred". Also "If you need help performing these essential functions..." is accommodation statement; could be part of Requirements but maybe not needed. We'll include physical requirements and work environment.
List:
- Must be at least sixteen (16) years of age.
- Must satisfy federal, state, and local legal requirements for the job.
- Retail and/or customer service experience preferred.
- Ability to remain standing for long periods of time.
- Ability to move throughout the store.
- Regular bending, lifting, carrying, reaching, and stretching.
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
- Work environment: Public retail store setting; public areas climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.
- Qualifications: maybe "Preferred Knowledge/Skills/Abilities" and "Cross trained in Custom Framing selling and production". Also "Other duties as assigned". Could be under Skills.
But we need separate sections: Qualifications, Skills. We'll decide:
Qualifications: maybe "Preferred Knowledge/Skills/Abilities" (though vague) and "Other duties as assigned". Might be thin. Better to combine into Skills.
We could have:
- Skills: Cross-trained in Custom Framing selling and production; ability to engage customers on rewards program and private label credit cards; ability to educate on VOC survey; ability to assist with BOPIS and SFS; ability to perform merchandise recovery, SISO, AD set duties; ability to support shrink and safety programs; ability to adhere to SOPs; interpersonal skills; positive attitude; etc.
But we need to avoid filler like "commensurate with experience". We'll include concrete.
- Benefits: The posting mentions benefits: 401(k) with employer match, Employee Assistance Program, medical, dental, vision coverage, telemedicine, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, voluntary insurance options, employee discounts, partner discount programs. We'll list.
- Pay: "Total Base Pay Range For This Position $15.25 - $17.90. This position may be eligible for overtime compensation in accordance with state and local laws."
- Schedule: Not explicitly given except "work hours include nights, weekends and early mornings". That's schedule info. So we can include Schedule section with that.
Now we need to output HTML fragment with
headings and - for lists,
for prose.
We must not repeat job title as heading. No markdown.
We'll produce something like:
About the role
Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration; we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca, and own Artistree, a manufacturer of custom and specialty framing merchandise.
Responsibilities
- Deliver friendly customer service, help customers shop our store, and find what they’re looking for.
- Ensure all customers receive a fast and friendly checkout experience.
- Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
- Help customers shop, locate products, and provide them with solutions.
- Provide a fast and friendly checkout experience; execute cash handling to standards.
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
- Educate customers on the Voice of Customer (VOC) survey.
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
- Participate in the truck unload, stocking, and planogram (POGs) processes.
- Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
- Support shrink and safety programs.
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
- Other duties as assigned.
Requirements
- Must be at least sixteen (16) years of age.
- Must satisfy federal, state, and local legal requirements for the job.
- Retail and
headings and - for lists,
for prose.
We must not repeat job title as heading. No markdown.
We'll produce something like:
About the role
Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration; we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca, and own Artistree, a manufacturer of custom and specialty framing merchandise.
Responsibilities
- Deliver friendly customer service, help customers shop our store, and find what they’re looking for.
- Ensure all customers receive a fast and friendly checkout experience.
- Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
- Help customers shop, locate products, and provide them with solutions.
- Provide a fast and friendly checkout experience; execute cash handling to standards.
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
- Educate customers on the Voice of Customer (VOC) survey.
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
- Participate in the truck unload, stocking, and planogram (POGs) processes.
- Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
- Support shrink and safety programs.
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
- Other duties as assigned.
Requirements
- Must be at least sixteen (16) years of age.
- Must satisfy federal, state, and local legal requirements for the job.
- Retail and
for prose. We must not repeat job title as heading. No markdown. We'll produce something like:
About the role
Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration; we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca, and own Artistree, a manufacturer of custom and specialty framing merchandise.
Responsibilities
- Deliver friendly customer service, help customers shop our store, and find what they’re looking for.
- Ensure all customers receive a fast and friendly checkout experience.
- Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
- Help customers shop, locate products, and provide them with solutions.
- Provide a fast and friendly checkout experience; execute cash handling to standards.
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
- Educate customers on the Voice of Customer (VOC) survey.
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
- Participate in the truck unload, stocking, and planogram (POGs) processes.
- Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
- Support shrink and safety programs.
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
- Other duties as assigned.
Requirements
- Must be at least sixteen (16) years of age.
- Must satisfy federal, state, and local legal requirements for the job.
- Retail and