Customer Service - Full Time

About the role

Rocky Mountain is hiring new Team Members to join our Call Center Department as a CSR - Training class begins October 12th. For over 35 years, Rocky Mountain ATV/MC has grown to become one of the world's largest providers for powersport enthusiasts - having the largest selection of riding gear and parts available. Rocky Mountain ATV/MC is not just a distributor, we are also gear testers, product developers, manufacturers of off-road parts/components, and one of the motorsports industries leading resources for instruction and demonstration. There has never been a better time to start your career with us! In 2021, Rocky Mountain ATV/MC became a 100% Employee-Owned Organization. Come join us as an Employee-Owner and work with the best in a fast paced, exciting industry. Do you love powersports? Do you want to work for a company with a fun and rewarding environment? Rocky Mountain ATV/MC is that company, we are comprised of powersports enthusiasts just like you. We currently have amazing opportunities for dynamic and dependable individuals who want to share their passion and experience.

Responsibilities

• Participates in using available sources to research required information.
• Provides support to customers with product and service information.
• Coordinates and processes customers' orders.
• Will document call information according to standard operating procedures.
• Will resolve or report any issues.
• Maintain and comply to PCI DSS requirements.
• Will identify and escalate priority issues and route calls to appropriate resource.
• Provide services and objectives to ensure Rocky Mountain's quality of services.
• Perform other duties as necessary and required.
• Work collaboratively and cooperatively with others, committing to a workplace of teamwork, dignity, and respect.

Requirements

• Familiarity and understanding of the practices, procedures, and applications for Customer Service and/or environments.
• Possess the experience and/or ability to accommodate and develop solutions to address changing responsibilities and evolving business needs.
• CSR will be able to clearly and effectively communicate and articulate thoughts and points.
• Should possess functional knowledge and capability with Microsoft Office: Outlook, Excel, and Word.
• Strong interpersonal, communication, and collaborative skills.
• Bilingual Spanish/English is a plus.
• Should have strong analytical, organizational, project management and time management skills.
• CSR should be possessing attention to detail and the ability to effectively multi-task in a deadline driven environment.
• Ability to represent Rocky Mountain in a professional manner always to ensure Company policies and procedures as well as compliance to all applicable laws and applications.
• Ability to understand, read, and/or comprehend instructions and directions including different numbers and specifications.
• Must be able to work scheduled hours.
• Be a collaborative team player who is willing to work with others and independently.
• Strong work ethic focused on commitment, pride of work, quality, desire to learn, and dependability.
• Position performance will require the regular physical ability to walk and function in elevation changes by the means of self-propulsion, to include steps, ladders, and varied walking and working surfaces.
• Ability to negotiate warehouse work areas in a safe manner and behavior.
• Vision abilities specific to the position will include close vision, peripheral vision, depth perception, and the ability to focus.
• Performing in this role will require the use of hands to use and handle tools, objects, materials, and controls.
• Performance requires the frequent ability to sit, talk, hear, stand, climb, balance, stoop kneel, crouch, or crawl.
• Employee will need to be able to read, write, and understand basics of the English language.
• Employee may have to lift and/or move up to 25 pounds and up to 45 pounds assisted or if capable.

Benefits

• Employee Stock Ownership Program (ESOP)
• Competitive compensation with regular bonuses