Customer Service - Front End Manager

As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community!

About the role

The Area Leader is responsible for overall team‑member engagement within their span of care. This includes driving recognition, feedback, coaching, performance management, training, development, and succession planning. The role directs Leads and Team Leaders while being accountable for area operations and financials such as shrink, productivity, safety, scheduling, staffing forecasts, and conflict resolution. The Area Leader also identifies and implements process improvements and serves as a steward of the Meijer culture.

Responsibilities

• Engage with team members in the span of care to ensure appropriate onboarding, training, development, coaching, and feedback.
• Identify talent and conduct career discussions to support store staffing and maintain a diversified talent pipeline for both team‑member and leadership roles.
• Hold candid discussions with team members to uphold Meijer standards and enable growth within the organization.
• Account for area operations and financial results by overseeing corporate plan execution, managing services and products to maximize sales and productivity, and owning budget line items in the P&L.
• Drive safety and compliance throughout the store, manage overall condition, and follow all compliance procedures.
• Ensure Team Leaders and Leads provide guidance, assign daily work, and address training needs for team members.
• Perform other duties as assigned or required.

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum 4+ years of retail/grocery or customer service experience.
• Progressive leadership experience preferred.
• A passion to provide industry‑leading service.
• Demonstrated ability to communicate clear and precise direction to team members.
• Demonstrated ability to analyze financial and statistical information to make informed decisions.
• Demonstrated ability to lead an organization that works safely at all times.
• Proactive/creative thinking applied to business challenges.
• Thorough understanding of seasonal and diverse merchandising to meet customer/community needs and gain market share.
• Strong business acumen.
• Innovative attitude to help Meijer set industry standards.
• Commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.

Benefits

• Weekly pay
• Scheduling flexibility
• Paid parental leave
• Paid education assistance
• Team member discount
• Development programs for advancement and career growth
• Meijer Rewards