Customer Service Front Desk Representative - Lyons, Illinois
About the role
Performance Home Medical has been a leader in providing quality products and services since 1995. At Performance Home Medical, our patients come first. Using the latest technology and best clinical support, we help our patients take control of their conditions and live longer and healthier. We are seeking a motivated, high‑energy individual to join our Customer Service Team as a Front Desk CSR.
Responsibilities
- Assist with walk‑in patient check‑in for appointments, re‑supplies, challenges, or questions regarding their equipment or any inquiries.
- Understand insurance coverage criteria to dispense correct information to the patient.
- Approach each patient in a professional and courteous manner.
- Daily scanning.
- Routing and reconciliation of undetermined tickets.
- Answer incoming phone calls in an efficient and courteous manner.
- All other tasks that may be assigned by the direct supervisor or manager.
- Will provide on‑the‑job training.
Requirements
Previous professional experience or educational background in healthcare customer service is a plus but not required. A background in medical equipment is preferred; training will be provided for the right candidate.
Skills
Must be responsible, reliable, detail‑oriented, and able to multitask in a fast‑paced environment. Must have good people skills to interact with patients, referral sources, and insurance companies by phone and internet.
Benefits
- Medical, Dental, Vision, Life, AD&D insurance
- 401(k) plan
- Employee Assistance Program (EAP)
- 8 paid holidays
- Comprehensive onboarding and training program
- Fun, positive, performance‑oriented team with great culture