Customer Service Field Technician

About the Role

The Customer Service Field Technician will primarily be responsible for the repair and support of the Stalker Radar Traffic Calming products, interacting with customer personnel both on-site and remotely.

Responsibilities

• Scheduling and performing field repairs
• Repairing returned products down to the board level
• Aiding customers in set-up, configuration, and troubleshooting of devices
• Supporting customers with Traffic Dynamics software
• Reporting on repairs using proprietary software
• Documenting customer interactions through activity reports
• Completing field repair documentation to record repair activities in the ACI database
• Interacting with all levels of personnel within an agency

Qualifications

• 1-3 years of field service experience preferred
• Ability to interpret schematics
• Strong organizational skills
• Customer skills: managing difficult or emotional customer situations, responding promptly to customer needs
• Strong time management skills
• Ability to work independently with little supervision while on assignment
• Ability to communicate and interact with all levels within an agency's organization
• Ability to present a driving record acceptable to ACI's insurer
• Up to 50% domestic travel
• Ability to embrace data-centric programs and apps
• Strong computer experience in Microsoft Suites

Essential Job Functions

• Regularly lift and/or move up to 10 pounds
• Occasionally lift and/or move up to 50 pounds
• Work in outdoor environments, including hot and cold climates