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Jobs · Information Technology · Texas

Customer Service (F/T, On-Site)

GritrSports.com · North Richland Hills, TX · 6 mo ago
On-siteInformation Technology$18/hrFull-time

About the role

At GritR Sports, we don’t just sell gear; we support a lifestyle. We are looking for a dedicated Customer Service Representative who is ready to be the face (and voice) of our brand. If you are a problem-solver who thrives in a fast-paced environment and has an interest in firearms and outdoor sports, you’ll fit right in.

Responsibilities

  • Manage inbound calls and emails, turning inquiries into positive experiences.
  • Process orders with precision, including payment verification and proactive fraud prevention.
  • Use our multi-channel systems to document interactions, ensuring our team stays aligned, and our customers continuously taken care of.
  • Maintain up-to-date knowledge of our evolving product catalog to provide "strategic" advice, not just scripted answers.

Requirements

  • Proven track record in customer support or "client success" roles.
  • Exceptional written and verbal skills (you can explain complex topics clearly and kindly).
  • Comfortable navigating multi-channel communication tools.
  • The ability to turn a complaint into a solution while maintaining a positive, professional attitude.
  • A genuine passion or interest in Firearms and Outdoor Sports is highly preferred.

Qualifications

  • High school diploma or equivalent.
  • Experience in customer service or related field.
  • Strong communication and problem-solving skills.

Skills

  • Excellent written and verbal communication skills.
  • Ability to handle multiple tasks and prioritize effectively.
  • Knowledge of firearms and outdoor sports.

Benefits

  • Comprehensive benefits package including health, dental, and vision insurance.
  • 401(k) plan for future security.
  • Paid and unpaid time off (PTO) to get you outdoors.

Pay

$18.00/hour

Schedule

Monday – Friday, 8:00 AM – 4:00 PM

Perks

  • Casual dress code.
  • Team engagement events.
  • "Promote from within" philosophy.

Company Culture

  • Autonomy.
  • Teamwork.
  • Growth opportunities.

Equal Opportunity Employer

We encourage individuals from all backgrounds to apply.

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