Customer Service Escalations Representative (contract)

Title: Customer Service Escalations Representative Location: Des Moines, IA Duration: 6 months Work Engagement: W2 Work Schedule: Onsite Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits Responsibilities: A team of Customer Service Escalation Representatives required, the team will be identifying customers and their account information, view military documentation to identify key dates, and determine eligibility. The team will participate in the Quality Control (QC) to complete a 100% blind review of cases worked by IID. Qualifications: Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.Financial services, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, educationMilitary experience, including understanding of different types of military orders, understanding of SCRA, analytical, critical thinking, and decision-making skills, ability to execute operational processes, maintain service standards, and deliver consistent results in a fast-paced high-volume environment, experience leveraging multiple systemsExceptional written and verbal communication skills.Strong attention to detail and commitment to quality.