Customer Service Engineer (VA ESOM IRP) with Security Clearance

About the role

Provide technical support to customers through phone, email, and in-person visits.

Responsibilities

• Handle customer inquiries and resolve issues related to product usage and maintenance.
• Document and track customer interactions and issues for follow-up.
• Collaborate with internal teams to ensure timely resolution of customer problems.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in a customer service or technical support role.
• Strong problem-solving and communication skills.

Qualifications

• Valid driver’s license and reliable transportation preferred.
• Ability to work flexible hours including evenings and weekends.

Skills

• Excellent verbal and written communication skills.
• Basic computer literacy, including proficiency in Microsoft Office.
• Customer service orientation.

Benefits

• Health insurance options.
• Paid time off.
• Professional development opportunities.

Pay

• $55,523 - $60,758 annually

Schedule

• Variable schedule to accommodate customer needs.