Customer Service Engineer (VA ESOM) with Security Clearance

About the role

The VA-ESOM contract requires comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices. The Customer Service Engineer will support the Government with the installation, maintenance, testing, and troubleshooting of computer systems and equipment.

Responsibilities

• Support the Government with the installation, maintenance, testing, and troubleshooting of computer systems and equipment, ensuring optimal operation and user satisfaction.
• Aid in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests.
• Maintain Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services.
• Monitor open tickets in VA's ServiceNow customer incident ticketing system to ensure adherence to business processes, and report discrepancies with proposed corrective actions for approval.
• Facilitate equipment returns, deployments, unboxing, inventorying, and verification.
• Handle demanding tasks such as lifting equipment up to 50 pounds and navigating through facility spaces to access and repair equipment.
• Stand and move throughout the work area for prolonged periods.

Qualifications

• Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline or 8 years of additional relevant experience.
• 2+ years of experience in IT Technical Support, Help Desk or System Administration.
• Ability to meet the physical requirements of the role as listed in the job description.

Benefits

• Paid time off
• Healthcare benefits
• Supplemental benefits
• 401k including an employer match
• Discount perks, rewards, and more
• Education reimbursement for certifications, degrees, or professional development