Customer Service Engineer (VA ESOM IRP) with Security Clearance

About the role

The Customer Service Engineer position at Kentro is located in North Little Rock, Arkansas, 72114. The Federal Senior Engineer/Architect - Oracle Health Government Services/VA role is based in Little Rock, Arkansas, 72205. Both positions are open to candidates who are interested in providing exceptional customer service and technical expertise.

Responsibilities

• Provide high-quality customer support to clients via phone, email, and chat
• Diagnose and resolve complex technical issues related to software and hardware
• Collaborate with cross-functional teams to design and implement solutions
• Document processes and procedures for efficient support operations

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field
• Minimum 3 years of relevant work experience in IT support or engineering
• Strong problem-solving skills and ability to work independently
• Proficiency in Microsoft Office Suite and other relevant software tools

Qualifications

• Experience with Oracle Health Government Services/VA systems is preferred
• Knowledge of network infrastructure and security best practices
• Ability to communicate effectively with both technical and non-technical audiences

Skills

• Technical troubleshooting and problem-solving skills
• Excellent communication and interpersonal skills
• Attention to detail and ability to manage multiple tasks simultaneously

Benefits

Both positions offer competitive compensation packages, including health insurance, retirement plans, and paid time off.

Pay

• Customer Service Engineer: $51,678 per year
• Federal Senior Engineer/Architect - Oracle Health Government Services/VA: $209,596 per year

Schedule

Hours and schedules vary based on department needs and client requirements.