Customer Service Engineer - Technology Services - School Year 2026-2027

Major Duties and Responsibilities

• Make software available to appropriate users.
• Install and test new software.
• Ensure the anti-virus software is installed, properly configured, regularly updated and working properly on all PC and server stations.
• Work with Technology Services Compliance Officer to insure Software License Compliance.
• Receive and set up hardware.
• Diagnose and troubleshoot hardware failures.
• Check new computer equipment and install as expected.
• Act as the liaison with external third-party service providers to resolve faults speedily.
• Act as the liaison with the designated personnel responsible for keeping the inventory.
• Maintain computer peripheral equipment e.g. printers, scanners, projectors and whiteboards.
• Provide technical support for hardware and software issues in the office.
• Perform routine and preventative maintenance of computers, peripherals and other technology equipment.

Special Knowledge/Skills

• Advanced knowledge of Microsoft Windows and Apple Mac OS.
• Advanced knowledge of PC and Apple Hardware.
• Intermediate to Advanced knowledge of Microsoft Office Suite Outlook, Word, Excel, PowerPoint.
• Ability to work on own initiative.
• Demonstrate problem-solving strategies and practical knowledge.
• High quality inter-personal skills.
• Good communication skills.
• Ability to interact effectively with end-users, co-workers and managers.
• Ability to be organized and self-motivated and complete tasks in a timely fashion.
• Ability to prioritize and be flexible.
• Ability to trouble-shoot and solve hardware, software, network and configuration issues.
• Ability to learn new technologies by reading, self-paced practice and minimal one-on-one training.
• Bilingual (English & Spanish) a plus.
• Five (5) or more years' experience in desktop support a plus.