Customer Service Engineer - Portland, Oregon (Union)

About the Role

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Location: Portland, OR
Shift: Shift Flexibility may be required

Responsibilities

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer, you will be responsible for:

• Servicing MRI, CT, and other Imaging Equipment in the Oregon area.
• Installing, servicing, maintaining, and modifying Siemens’ imaging equipment at customer sites.
• Delivering timely and effective repairs, as well as providing adequate training to operators to ensure optimal system performance.
li>Managing financial performance within the territory, including revenue generation, expense control, and inventory management.
• Managing company assets, including a company car, cell phone, computer, tools, and inventory parts.
• Establishing and maintaining proper business relationships with customers and peers, and performing necessary administrative duties accurately.

Qualifications

• Knowledge and experience performing service, preventative maintenance, and modifications on Medical Imaging Equipment at customer sites with minimal supervision.
• Ability to establish and maintain proper business relationships with customers and peers, and perform necessary administrative duties accurately.
• Experience in testing, repairing, and maintaining capital medical equipment.
• Strong customer service and communication skills.
• Proficiency in the use of tools and service test equipment.

Requirements

• Minimum high school diploma, Technical Degree, or equivalent experience.
• 1-2+ years of field service experience is desired.
• Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in a team setting.
• Strong customer service and communication skills.
• Ability to travel and provide service in assigned geography; willingness to participate in an on-call rotation after training and certification.
• Valid driver's license, ability to drive independently day and night, and good driving record required.
• Physical requirements: Lifting 50lbs, walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.

Who We Are

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time

Note: Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites.