Customer Service Engineer - Miami

Location: Miami • Employment: Full-Time • Travel: 60%+

About the role

Lumenis is a global medical technology company known for innovative, energy-based solutions and exceptional customer support. Our Field Service Engineers play a critical role in ensuring our technology performs reliably in clinical environments. We are seeking a skilled and motivated Customer Service Engineer to deliver on-site technical support, installation, and maintenance of advanced equipment. This role is ideal for someone who enjoys hands-on work, problem-solving in real-world environments, and building strong customer relationships.

Responsibilities

• Install, commission, maintain, and repair company equipment at customer sites
• Diagnose and resolve mechanical, electrical, and software issues efficiently
• Perform preventive maintenance to maximize system uptime and performance
• Provide technical training and guidance to customers and end users
• Document service activities, findings, and recommendations accurately
• Collaborate with engineering and support teams to improve product reliability

Requirements

• Degree or technical certification in Engineering, Electronics, or related field (or equivalent experience)
• Experience in field service, maintenance, or technical support roles
• Strong troubleshooting and customer-facing communication skills
• Ability to travel and work independently
• Valid driver's license

Skills

• Experience with industrial, medical, or automation equipment (nice to have)
• Knowledge of PLCs, networking, or control systems (nice to have)

Benefits

• Competitive pay
• Medical, dental, and vision insurance
• Life and disability insurance
• 401(k) retirement plan
• Paid time off, including vacation and holidays