Customer Service Engineer - DX - RENO, NEVADA

About the role

Sustainably, we pioneer breakthroughs in healthcare for everyone everywhere. Our inspiring and caring environment fosters a global community celebrating diversity and individuality. We value your unique contributions and provide resources and flexibility for your professional and personal growth.

Responsibilities

• Servicing diagnostics (DX) equipment in the Reno, NV area.
• Installing, troubleshooting, repairing, and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision.
• Delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
• Managing financial performance within their territory, meeting or exceeding budget for revenue generation, expense control, and inventory management.
• Managing company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
• Establishing and maintaining proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

Requirements

• Minimum high school diploma; a technical Associates Degree or equivalent experience/education preferred.
• Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.
• Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools).
• 7+ years' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments.
• Valid driver's license, ability to drive independently day and night, and good driving record required.

Physical Requirements

• Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.

Pay

The Base Pay Range For This Position Is $67,550 - $92,884. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time

Qualifications

• Fully accessible to Siemens Healthineers' client sites to perform essential functions.
• Must meet all Vendor Credentialing requirements necessary to have full client access and continue to meet those requirements during the course of employment.

Skills

• Knowledge and experience performing service, preventative maintenance and modifications on Diagnostics Equipment at customer sites with minimal supervision.
• Ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
• Experience in testing, repairing and maintaining capital medical equipment.
• Strong customer service and communication skills.
• Proficient in the use of tools and service test equipment.
• General understanding of the principles of electricity, power supplies, and grounding.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time

Pay

The Base Pay Range For This Position Is $67,550 - $92,884. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time