Customer Service Engineer (CT/MRI/PET-CT/X-ray/ANGIO)

United Imaging is a leading global medical device developer and supplier with a diversified portfolio of advanced medical imaging products, digital healthcare solutions, and intelligent systems that cover the entire process of imaging diagnosis and treatment. Based in our North American headquarters in Houston, we are expanding our customer sales and support structure, delivering high-quality medical imaging products, and building an outstanding organization.

About the role

As a remote Field Service Engineer, you will provide top-level on-site service support, collaborate with our Customer Care Center, and play a key role in launching new medical imaging systems in the U.S. market. This position requires living in or near the posting location and extensive travel (at least 75%).

Responsibilities

• Provide on-site service support that delights customers and sets industry benchmarks.
• Work closely with the Customer Care Center (regional and headquarters) to troubleshoot, maintain, and update designated products.
• Support new, first-of-a-kind medical imaging system launches in the U.S. market.
• Build technical competence to assist customers with hardware, software, and mechanical systems.
• Escalate challenges efficiently to ensure high customer satisfaction.
• Install United Imaging diagnostic imaging equipment in your assigned geographic region.
• Attend service training courses (domestic and overseas) and work toward completing the UIH Professional Certificate.

Requirements

• Associate degree in a technical field and/or equivalent experience preferred.
• Familiarity with diagnostic imaging equipment (MR, CT, PET-CT, X-ray, etc.) and previous experience with such systems strongly preferred.
• Previous field service experience managing a geographic territory and troubleshooting hardware, mechanical, and software systems.
• Strong IT skills, including proficiency in Windows, Microsoft Office, and network communication.

Skills & Attributes

• Excellent customer communication skills (verbal and written).
• Ability to contribute to a team environment focused on customer success.
• Superb customer-facing skills for interactions with customers, internal teams, contractors, and subcontractors.
• Valid driver’s license and good driving record.
• Willingness to travel extensively (at least 75%) for customer support and training.

Benefits

• Medical, dental, and vision insurance.
• Short- and long-term disability insurance.
• Employee Assistance Program (EAP).
• Company-paid basic life insurance.
• 401(k) with employer match.
• Paid time off, sick leave, and 12 paid holidays.

Pay

Compensation is based on the candidate’s skill level, qualifications, geographical location, and experience. The position may also be eligible for performance-based incentive compensation, such as cash bonuses.