Customer Service Engineer (CT/MRI/PET-CT/X-ray/ANGIO)
United Imaging - North America · Florida, NY · 4 wk ago
RemoteRemoteOTHRFull-time
We need to produce HTML fragment with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate.
We need to parse the description.
Content:
- Who we are? (company description) -> could be "About the role"? Actually "About the role" is typical heading for description of role. The "Who we are?" is about company. Could be placed under "About the role"? Might be better to have "About the role" includes description of role and company? The instruction: use
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate.
We need to parse the description.
Content:
- Who we are? (company description) -> could be "About the role"? Actually "About the role" is typical heading for description of role. The "Who we are?" is about company. Could be placed under "About the role"? Might be better to have "About the role" includes description of role and company? The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can include those headings if content exists.
We have:
- Benefits: listed: medical, dental, vision, short- & long-term disability insurance, employee assistance program, company paid basic life insurance, 401(k) with employer match, paid time off, sick leave, and (12) paid holidays. Also note compensation decisions based on skill, qualifications, location, experience, not typical to be hired at top of posted pay range. Also may be eligible for performance-based incentive compensation (cash bonus). This is compensation info. So we have Benefits and Pay sections.
- Duties & Responsibilities: list of duties.
- Requirements: includes remote field service engineer, must live near posting location, education associate degree, experience, etc.
- Skills: "Required Skills Or/ Attributes" list: strong customer communication skills, ability to contribute to team, superb customer facing skills, must be able to quickly build rapport, valid driver's license, willingness to travel extensively (at least 75%). Also maybe "Required Skills Or/ Attributes" is skills.
- Qualifications: Not explicitly separate; maybe education and experience are qualifications. Could combine under Requirements? But we have separate headings for Requirements and Qualifications. The posting has "Requirements" section with education, experience. It also has "Required Skills Or/ Attributes". So we can treat "Requirements" as education/experience, and "Skills" as the skill list.
- Pay: we have compensation decisions based on skill, qualifications, location, experience, not typical to be hired at top of posted pay range, may be eligible for performance-based incentive compensation. No actual numbers. The instruction: never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. For Pay, we have some info: compensation decisions based on skill, qualifications, location, experience, not typical to be hired at or near top of posted pay range, may be eligible for performance-based incentive compensation. That's not a specific number but it's still some info about pay. Is that considered filler? It's not "commensurate with experience" exactly but similar. The instruction says never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. The phrase "compensation decisions are based upon the candidate level of skill, qualifications, geographical location and experience, and it is not typical for an individual to be hired at or near the top of the posted pay range. Additionally, the position may also be eligible to earn performance-based incentive compensation (such as cash bonus(es)." This is somewhat vague but it's actual content about pay. It's not a placeholder like "commensurate with experience". It's more specific. So we can include Pay section with that prose.
- Schedule: Not mentioned. No schedule info. So we should not include Schedule heading.
- About the role: Could include the "Who we are?" and maybe description of role? The "Who we are?" is company description. Could be placed under About the role. Also there is description of role: "Provide top-level on-site service support..." etc. That's under Responsibilities. So About the role could be a brief summary: maybe combine company description and role overview. We have "Who we are?" and "Join our innovative team..." etc. That's suitable for About the role.
Thus sections: About the role, Responsibilities, Requirements, Skills, Benefits, Pay.
We need to output HTML fragment only, using for each heading, then content:
for each heading, then content:
for prose,
- for lists.
We must preserve all substantive information, not invent or summarize away detail. So we need to include all details from the posting.
Let's extract details:
About the role / company description:
- United Imaging is a leading global medical device developer and supplier with a diversified portfolio of advanced medical products, digital healthcare solutions, and intelligent solutions that cover the entire process of imaging diagnosis and treatment.
- From our North American HQ in Houston, we are passionate about expanding our customer sales and support structure, embracing the highest quality and craftsmanship in each of our medical imaging products, and dedicated to building an outstanding organization.
- Join our innovative team with the mission of developing and supplying advanced technologies and improving patient care worldwide.
- As part of our global team, you will have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.
- Company Page: http://www.united-imaging.com/en/home/
We should keep the company page URL? It's substantive. Should we keep? It's not boilerplate; it's a link. We can include as plain text or as . The instruction didn't forbid links. We can keep as plain text.
Responsibilities (Duties & Responsibilities):
List:
- Provide top-level on-site service support that delights our customers and sets the benchmark for the medical imaging industry
- Work closely with Customer Care Center (regional and headquarter level) to effectively carry out trouble-shooting, maintenance, and updates on designated products
- Embrace new technology while levering core strengths in customer service and service support
- Play a key role in new, first-of-a-kind medical imaging system product launches in the US market
- Continually build competence in providing technical assistance and support to our customers
- Quickly and efficiently escalate challenges as appropriate to ensure expeditious resolution of all issues and high levels of customer satisfaction
- Responsible for installation of UIH diagnostic imaging equipment for designated products in geographic region
- Attend service training courses overseas and in the US as needed and work toward completion of the UIH Professional Certificate.
We need to preserve all. Use
- .
Requirements:
- This position is for a remote field service engineer.
- The selected candidate must live in or near the posting location for this position.
- Education: Associate degree in technical field and/or equivalent experience preferred
- Experience: Familiar with the principles and hardware/software configurations of diagnostic imaging equipment (MR, CT, PET-CT, X-ray, etc.) and previous experience with relevant equipment strongly preferred
- Ideally, have previous field service experience where you have managed a geographic territory and demonstrated strong troubleshooting ability with hardware, mechanical, and software systems
- Possess relevant IT skills with competence on Windows, Microsoft Office suite, and network communication and connectivity;
We need to keep all.
Skills (Required Skills Or/ Attributes):
- Strong customer communication skills with ability to effectively communicate both verbally and in writing
- Demonstrated ability to contribute to a team environment focused on customer success
- Superb customer facing skills needed for working with customers and internally at all levels within UIH / 3rd parties, contractors, and subcontractors.
- Must be able to quickly build rapport and gain respect from others;
- Valid driver's license and good driving record required;
- Willingness to travel extensively (at least 75%) as needed for customer support and training.
Benefits:
- medical, dental, vision, short- & long-term disability insurance, employee assistance program, company paid basic life insurance, 401(k) with employer match, paid time off, sick leave, and (12) paid holidays.
Also note: "Compensation decisions are based upon the candidate level of skill, qualifications, geographical location and experience, and it is not typical for an individual to be hired at or near the top of the posted pay range. Additionally, the position may also be eligible to earn performance-based incentive compensation (such as cash bonus(es)." This is Pay.
Pay section: include that prose.
We should not include any boilerplate like Diversity, Equity, and Inclusion, EEO, etc. Remove that.
Also remove "Note: Relocation is not available for this role" maybe? That's not boilerplate but it's a note about relocation. It's substantive? It says relocation not available. Could be included under Requirements or maybe as a separate note. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The relocation note is not boilerplate; it's a specific condition. Could be included under Requirements or maybe as a separate line. Since we have Requirements section, we can add a bullet: "Relocation is not available for this role."
But we need to check if it's duplicated elsewhere. Not.
Thus include in Requirements maybe as a bullet.
Now we need to ensure we don't create sections with filler. All sections have real content.
Now produce HTML.
Structure:
About the role
... (company description and mission)
Responsibilities
- ... ...
Requirements
- ... ...
Skills
- ... ...
Benefits
- ...
- . Or we could keep as prose
. The instruction: Use
- for any list of duties/requirements/benefits. So we should split benefits into list items.
Thus benefits items: medical, dental, vision, short- & long-term disability insurance, employee assistance program, company paid basic life insurance, 401(k) with employer match, paid time off, sick leave, and (12) paid holidays.
We need to split each.
Pay section:
Pay
Compensation decisions are based upon the candidate level of skill, qualifications, geographical location and experience, and it is not typical for an individual to be hired at or near the top of the posted pay range. Additionally, the position may also be eligible to earn performance-based incentive compensation (such as cash bonus(es).
We need to ensure we close parentheses correctly: there is an opening parenthesis before "such as cash bonus(es)" and missing closing? The original: "performance-based incentive compensation (such as cash bonus(es)." It seems a typo. We'll preserve as is. Now ensure we don't include any extra text like "Note: Relocation is not available for this role" maybe as a bullet under Requirements. Let's craft the Requirements list: - This position is for a remote field service engineer. - The selected candidate must live in or near the posting location for this position. - Education: Associate degree in technical field and/or equivalent experience preferred. - Experience: Familiar with the principles and hardware/software configurations of diagnostic imaging equipment (MR, CT, PET-CT, X-ray, etc.) and previous experience with relevant equipment strongly preferred. - Ideally, have previous field service experience where you have managed a geographic territory and demonstrated strong troubleshooting ability with hardware, mechanical, and software systems. - Possess relevant IT skills with competence on Windows, Microsoft Office suite, and network communication and connectivity. - Relocation is not available for this role. Check if any duplication: "Experience" bullet includes "Familiar with the principles and hardware/software configurations..." etc. Now Skills list: - Strong customer communication skills with ability to effectively communicate both verbally and in writing. - Demonstrated ability to contribute to a team environment focused on
- for any list of duties/requirements/benefits. So we should split benefits into list items.
Thus benefits items: medical, dental, vision, short- & long-term disability insurance, employee assistance program, company paid basic life insurance, 401(k) with employer match, paid time off, sick leave, and (12) paid holidays.
We need to split each.
Pay section:
- .
Requirements:
- This position is for a remote field service engineer.
- The selected candidate must live in or near the posting location for this position.
- Education: Associate degree in technical field and/or equivalent experience preferred
- Experience: Familiar with the principles and hardware/software configurations of diagnostic imaging equipment (MR, CT, PET-CT, X-ray, etc.) and previous experience with relevant equipment strongly preferred
- Ideally, have previous field service experience where you have managed a geographic territory and demonstrated strong troubleshooting ability with hardware, mechanical, and software systems
- Possess relevant IT skills with competence on Windows, Microsoft Office suite, and network communication and connectivity;
We need to keep all.
Skills (Required Skills Or/ Attributes):
- Strong customer communication skills with ability to effectively communicate both verbally and in writing
- Demonstrated ability to contribute to a team environment focused on customer success
- Superb customer facing skills needed for working with customers and internally at all levels within UIH / 3rd parties, contractors, and subcontractors.
- Must be able to quickly build rapport and gain respect from others;
- Valid driver's license and good driving record required;
- Willingness to travel extensively (at least 75%) as needed for customer support and training.
Benefits:
- medical, dental, vision, short- & long-term disability insurance, employee assistance program, company paid basic life insurance, 401(k) with employer match, paid time off, sick leave, and (12) paid holidays.
Also note: "Compensation decisions are based upon the candidate level of skill, qualifications, geographical location and experience, and it is not typical for an individual to be hired at or near the top of the posted pay range. Additionally, the position may also be eligible to earn performance-based incentive compensation (such as cash bonus(es)." This is Pay.
Pay section: include that prose.
We should not include any boilerplate like Diversity, Equity, and Inclusion, EEO, etc. Remove that.
Also remove "Note: Relocation is not available for this role" maybe? That's not boilerplate but it's a note about relocation. It's substantive? It says relocation not available. Could be included under Requirements or maybe as a separate note. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The relocation note is not boilerplate; it's a specific condition. Could be included under Requirements or maybe as a separate line. Since we have Requirements section, we can add a bullet: "Relocation is not available for this role."
But we need to check if it's duplicated elsewhere. Not.
Thus include in Requirements maybe as a bullet.
Now we need to ensure we don't create sections with filler. All sections have real content.
Now produce HTML.
Structure: