Customer Service - Donor Support Technician

About the role

CSL Plasma operates one of the world’s largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. Plasma collected at CSL Plasma facilities is used to manufacture lifesaving plasma-derived therapies for people in more than 100 countries.

Responsibilities

• Prepare the donor, donor area, and equipment for the pheresis process.
• Set up the autopheresis machine for the pheresis process.
• Monitor the donor and the pheresis process, responding to alarms or signals that occur during the process.
• Disconnect the donor when the process is complete.
• Maintain alertness to any reaction the donor may have during or after the pheresis process and notify appropriate staff.
• Use a Personal Digital Assistant (PDA) to record incidents such as machine alerts, volume variances, and donor adverse events.
• Link equipment and soft goods used in the pheresis process to the appropriate donor via PDA.
• Alert the Group Leader or Supervisor of donor flow issues.
• Ensure accurate recording of donor data in the electronic donor information management system as outlined in Standard Operating Procedures (SOPs).
• Understand policies and procedures associated with hyper immune programs at the center, if applicable.
• Maintain a clean and efficient work environment, ensuring sufficient operating supplies and forms are available.
• Follow all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
• Promote safety in all actions.
• Maintain confidentiality of all personnel, donor, and center information.
• May be cross-trained in other areas to meet business needs.
• Bilingual skills may be required at the discretion of the organization.
• Perform job-related duties as assigned.

Requirements

• High school diploma or equivalent required.
• Minimum of three (3) months’ work experience, preferably in a medical or health provider environment, or equivalent combination of education and experience.
• Must be able to perform basic math calculations.

Different qualifications or responsibilities may apply based on local legal and/or educational requirements.

Pay

The expected base pay for this position at hiring is $16.61/hour - $18.13/hour. Individual base pay is determined by qualifications, skill level, experience, competencies, and other relevant factors.

Benefits

For more information on CSL Plasma benefits, visit cslbenefits.com/cslp.