Customer Service - Donor Support Technician

About the role

Responsible for preparing the donor, donor area and equipment for the pheresis processors. Reports to the Assistant Center Manager.

Responsibilities

• Prepares the autopheresis machine for the pheresis process.
• Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Records incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events using a Personal Digital Assistant (PDA).
• Links equipment and soft goods used in the pheresis process to the appropriate donor using a PDA.
• Alerts Group Leader or Supervisor of donor flow issues.
• Accurately records donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understands and follows policies and procedures associated with hyper immune programs at the center if applicable.
• Maintains a clean and efficient work environment, ensuring sufficient operating supplies and forms are available as needed.
• Fulfills Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
• Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• May require bilingual skills, at the discretion of the organization, to meet the needs of the business.

Requirements

• High school diploma or equivalent required.
• Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience.
• Will perform basic math calculations.
• Frequent interruptions, fast-paced environment.
• Frequent exposure to hazardous chemicals, extreme temperatures and blood borne pathogens.
• Occasionally required to lift and carry up to 25 pounds.
• Requires wearing Personal Protective Equipment while performing specific tasks or in certain areas.
• May be required to work overtime and extended hours to support center operational needs.

Qualifications

• Understand, remember and apply oral and/or written instructions.
• Follow basic instructions and guidelines.
• Reach, bend, kneel and have high level of manual dexterity.
• Occasionally stand for up to 100% of time.

Skills

• Understanding of policies and procedures associated with hyper immune programs at the center if applicable.
• Ability to maintain confidentiality of all personnel, donor and center information.
• Ability to work in a fast-paced environment with frequent interruptions.
• Ability to lift and carry up to 25 pounds occasionally.
• Ability to work overtime and extended hours to support center operational needs.

Benefits

The expected base pay for this position at hiring is $18.98 - $20.72. For more information on CSL Plasma benefits, visit here.

Schedule

Fast paced environment with frequent interruptions.

Pay

The expected base pay for this position at hiring is $18.98 - $20.72.

About CSL Plasma

CSL Plasma operates one of the world’s largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. Plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. For more information, visit here.

Equal Opportunity Employer

CSL is an Equal Opportunity Employer. For more information on how CSL supports inclusion and belonging, visit here. For information on how to request reasonable accommodations, visit here.