Customer Service - Donor Support Technician

About the role

Responsible for preparing the donor, donor area and equipment for the pheresis processors. Reports to the Assistant Center Manager.

Responsibilities

• Prepares the autopheresis machine for the pheresis process.
• Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Records incidents that occur during the pheresis process using a Personal Digital Assistant (PDA).
• Links equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Accurately records donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understands and applies policies and procedures associated with hyper immune programs at the center if applicable.
• Maintains a clean and efficient work environment, ensuring sufficient operating supplies and forms are available as needed.
• Fulfills HSE and OSHA policies and procedures, promoting safety in all actions.
• Maintains confidentiality of all personnel, donor, and center information.
• May be cross-trained in other areas to meet the needs of the business.
• May require bilingual skills, at the discretion of the organization, to meet the needs of the business.

Requirements

• High school diploma or equivalent required.
• Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience.
• Basic math calculations ability.

Skills

• Understanding and following oral and written instructions.
• Ability to see and speak with customers and observe equipment operation.
• Manual dexterity and ability to lift up to 25 pounds occasionally.
• Fast-paced environment with frequent interruptions.
• Frequent exposure to hazardous chemicals, extreme temperatures, and blood borne pathogens.
• Wear Personal Protective Equipment as required.
• Work overtime and extended hours to support center operational needs.

Benefits

The expected base pay for this position at hiring is $16.61 - $18.13 per hour. For more information on CSL Plasma benefits, visit here.

About CSL Plasma

CSL Plasma operates one of the world’s largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. Plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. Learn more at here.

Equal Opportunity Employer

CSL is an Equal Opportunity Employer. For more information on how CSL supports inclusion and belonging, visit here. For individuals with disabilities requiring accommodations, visit here.