Customer Service Desk

Job Responsibilities

• Establishing a warm welcoming environment in person and on the phone as the first step in the joining process for new members.
• Strive to make each member's visit the best part of their day by greeting all members entering and exiting the club in addition to being attentive and helpful.
• Stay up to date on all club programming and guidelines.
• Be a liaison between members and departments such as Membership, Personal Training, and Group Fitness (to name a few).
• Manage the flow of all members and guests entering the club.
• Proactive in enforcing club guidelines in a polite and approachable manner.
• Update member account information recorded in the appropriate software.
• Able to think on your feet and be flexible with different types of personalities or situations.

Job Requirements

• Quick learner with the ability to adapt to new programs and events in the club.
• Ability to jump between computer related tasks and people centered interactions.
• High School Diploma or GED required.
• Some college or college degree or two year degree preferred.
• Must be able to lift 15 pounds and stand for extended periods of time.

Benefits

• Flexible work schedule
• Free All Access Membership to Chicago Athletic Clubs for you and discounted membership for a friend of choice
• Employee discounts on services and products
• AFLAC supplemental insurance