Customer Service Courier – Mail & Print Services

About the role

This position ensures customers' satisfaction by making pick-ups and deliveries in a proficient and timely manner. It reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on site personnel configuration.

Job Duties And Responsibilities

• Delivers messages, telegrams, documents, packages, and other items to business establishments.
• Travels to delivery sites on foot or by bicycle, automobile, or public conveyance.
• Keeps a log of items received and delivered.
• Obtains receipts for articles delivered.
• Fulfills appropriate chain of custody protocols (I.E.: TRAC).
• Serves vehicle-driven functions, such as checking fluid levels and replenishing fuel.
• Performs pick-up and delivery of jobs by accurately following a map and/or written instructions.
• Follows RICOH Service Excellence performance requirements.
• Maintains compliance with state and company standards by operating a vehicle in a safe and lawful manner.
• Responds to client requests, ensuring the accuracy of the order taken and delivery of the completed orders in a timely manner.
• Completes paperwork in a timely, accurate, and legible manner.
• Presents a professional appearance to clients by dressing in professional attire according to company standards.
• Maintains compliance with state and company standards by operating a vehicle in a safe and lawful manner.
• Meets company attendance standards by reporting to work punctually and working all scheduled hours and any required overtime.
• Performs other duties as assigned.
• Able to work independently, making sound decisions with the needs of the customer and the business in mind.

  Typically Required Qualifications (Education, Experience and Certifications)

  • High school diploma or equivalent is required.
  • Valid state driver's license and driving record that meets company standards.
  • Experience in electronic communication devices and experience in a team environment.
  • Technical ability in computers, email, basics, TRAC.

  Knowledge, Skills And Abilities

  • Good customer service and communications skills.
  • Ability to read maps, follow written instructions, and complete paperwork accurately.
  • Good reading comprehension.
  • Professional appearance and demeanor.
  • Excellent communication skills both verbally and in writing.
  • Ability to effectively work individually or in a team environment.
  • Competency in performing multiple functional tasks.
  • May be required to lift up to 50 lbs.
  • Critical thinking and decision-making skills.

  Work Conditions, Mental And Physical Demands

  • Couriers spend most of their time alone, making deliveries, and usually are not closely supervised.
  • Those who deliver by bicycle are exposed to all weather conditions, as well as to the many hazards associated with heavy traffic.
  • Car, van, and truck couriers must sometimes carry heavy loads, either manually or with the aid of a hand truck.
  • They also deal with difficult parking situations, as well as traffic jams and road construction.
  • When in the office, typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level based on the geographic location of the site.
  • Work assignments are diversified.
  • Interpret, comprehend, and apply complex material, data, and instruction.
  • Prepare, provide, and convey diversified information.
  • Work requires walking, standing, bending, reaching, lifting or carrying objects that can weigh as much as 50 lbs. (e.g., papers, books, files and small parts, etc.).
  • Moderate dexterity regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).

  About Us

  Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

  Invest In Yourself

  • Choose from a broad selection of medical, dental, life, and disability insurance options.
  • Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
  • Augment your education with team member tuition assistance programs.
  • Enjoy paid vacation time and paid holidays annually.