Customer Service Coordinator - Rockville

Position Overview

We are seeking a detail-oriented and customer-focused Customer Service Coordinator to join our team in Rockville. This temporary, fully in-office role supports daily operations by assisting with customer communications, contract administration, and coordination efforts. This is a great opportunity for someone who enjoys multitasking and providing excellent service in a fast-paced environment.

Key Responsibilities

• Assist with entering and maintaining customer contracts in the company system
• Respond to incoming customer inquiries via phone and email in a professional and timely manner
• Provide support for contract-related customer questions (training provided over time)
• Monitor and respond to company email inboxes
• Absorb and respond to monthly collections, including follow-up on overdue invoices
• Support the preparation and coordination of proposals
• Help schedule service technicians and ensure proper follow-up with customers

Qualifications

• Previous customer service or administrative experience preferred
• Strong communication skills, both verbal and written
• Ability to manage multiple tasks and prioritize effectively
• Comfortable working in a fully in-office setting
• Proficiency in Microsoft Office and general computer systems
• High attention to detail and organizational skills

Additional Details

• Full-time, temporary position
• Monday–Friday schedule (standard business hours)
• Collaborative team environment