Customer Service Coordinator (Referrals, Intake, Health Coach) HomeCare Experience REQUIRED

About the role

As an Intake Customer Service Coordinator at Hartford HealthCare at Home, you will play a crucial role in ensuring timely and effective response and initiation of homecare referrals. Your responsibilities include identifying, triaging, and facilitating calls and inquiries, collaborating with other HHC entities and service lines, and engaging in customer service, call studies, and department analytics.

Responsibilities

• Provide timely and effective response and initiation of homecare referrals
• Ensure accuracy and completion of pre-admission protocols
• Identify and route calls and inquiries appropriately
• Collaborate with transitional care and clinical colleagues to support identification and alignment of appropriate level of care, services, and programs
• Serve as a bridge between the healthcare team and the patient or caregivers
• Facilitate timely coordination of certified or hospice care and services for patients transitioning between levels of care
• Engage in customer service, call studies, and department analytics as requested
• Support the healthcare team in ensuring safe and effective patient transitions across the post-acute care continuum

Qualifications

• Minimum of 1 year recent homecare experience required
• High School Diploma, Associates Degree preferred
• Healthcare and/or call center experience preferred
• Positive outlook, effective communicator, computer literacy including Microsoft Office and Excel, efficiency in multi-tasking, experience and interest in problem resolution and process improvement, and a creative thinker with strong teamwork skills