Customer Service Coordinator II

Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
• Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.
• Carries out all other duties assigned by the Clinic Manager in a timely manner.

Specifications

• Experience: Minimum Required - One year's current experience with insurance billing and/or medical collection and medical terminology. Preferred/Desired - One year's current experience with insurance billing and/or medical collection and medical terminology.

• Education: Minimum Required - Collegiate or medical trade completion. Associates Degree Training Preferred/Desired - Collegiate or medical trade completion. Associates Degree Training

• Skills: Minimum Required - Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology. Preferred/Desired - Proficient with 10-key.