Coordinator-Customer Service II

Job Responsibilities

• Verifies insurance and communicates with carriers and regulatory agencies for reimbursement.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains knowledge of insurance co-pays, deductibles, and workman’s compensation protocols to ensure accurate billing.
• Promotes customer satisfaction through positive and professional communication.
• Maintains an organized work environment by keeping files and records neat and orderly.
• Answers telephones, takes and directs messages, and schedules appointments.
• Accurately enters charges and complies with organizational policies regarding ethical business practices.
• Contacts patients to obtain payment or arrange financial arrangements for scheduled exams.
• Gathers and enters demographic and insurance information into the practice management system.
• Aids in financial counseling for patients as needed.
• Completes assigned goals.

Specifications

• Experience: One (1) year of experience in a physician practice or clinic.
• Education: Collegiate or medical trade completion. Associates Degree.
• Training: Current knowledge of medical terminology. Knowledge in insurance verification and charge entry as provided through experience in a physician practice.
• Skills: Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.

Special Skills

• Excellent customer relations skills.
• Basic knowledge of Windows applications.
• Current knowledge of medical terminology.